Sr. Sales Operations Manager at DEPT® in Zagreb, Zagreb, Croatia

Sr. Sales Operations Manager Skopje, Zagreb, Spit, Budapest, hybrid DEPT® is a Growth Invention company built to help the world’s most ambitious brands grow faster. Operating at the intersection of technology and marketing, our 4,000+ specialists deliver growth invention services across Brand & Media, Experience, Commerce, CRM, and Technology & Data. We’re 50|50 tech and marketing, partner-led, and first to move. Clients include Google, Lufthansa, Meta, eBay, and OpenAI. We have been certified B Corp and Climate Neutral since 2021. JOB PURPOSE As part of the sales operations team in EMEA, you will be responsible for proactively driving new business by identifying and engaging high-potential prospects, expanding the agency's regional reach by using a range of inbound and outbound sales tactics. You will play a critical role in the sourcing of new business leads. You will do this by executing targeted and thoughtful outreach campaigns and nurture valuable connections, generating coffee dates for the sales teams and supporting sales growth initiatives. WHAT YOU'LL DO Build, manage and execute outreach campaigns in Linkedin and Outreach.io to agreed target lists, constantly monitoring engagement and adjusting accordingly to grow our DEPT®fluencers networks with relevant connections Support ongoing outreach hustles as well as partner and conference/event hustles for our EMEA markets by building target lists, drafting outreach copy, coordinating meetings, generating registrations & coffee dates in close collaboration with the marketing team & the growth marketing team Develop, manage and support with a proper follow up strategies and workflows Contribute to the creation of campaign themes and outreach ideas with the marketing team & the growth marketing team, and execute engagement strategies for UKI to help nurture prospects into tangible connections that will be handed to the sales team (incl ABM) Attend relevant industry events, support with lead/coffee date preparation & organisation, and represent DEPT® Manage the qualification of marketing qualified leads (MQLs) against specified criteria and coordinate outreach with key executives at DEPT® to ensure the best results. Support with the administration and clean-up of our CRM system (Salesforce). By checking dashboards and holding other lead owners accountable you’re making sure the data of our internal information database is up to date at all times. KPI's Growth of DEPTfluencer profiles relevant new connections Generate registrations for owned events / generate scheduled meetings for external events with relevant new prospects Nurturing existing DEPTfluencer networks/connections & building conversations Generating & preparing coffee dates WHAT YOU'll BRING Are internationally oriented and master the English language in speaking and writing; Have strong verbal and written communication skills, interpersonal and organisational skills; Are commercially driven, Have good time management skills and the ability to stay flexible in a fast paced environment; you can quickly switch between topics and campaigns, Are very well organised and structured and able to effectively communicate the status and developments of your work; Are the example of proactivity and result-orientation and you always apply a confident, can-do attitude; Are a great listener and able to identify both a client's needs and that of your colleagues; Can demonstrate being a trusted first point of contact for new business leads to conduct a thorough qualification process, providing a detailed handover to the sales team; Are interested in getting to know a full range of communication techniques, including goal oriented calling, emailing, LinkedIn etc. to build engagement and achieve results; WHAT YOU'll GET A reputation for doing good. DEPT® has been a Certified B Corp® since 2021 and named ‘Agency of the Year’ at both The Lovies and The Webby Awards. Awesome clients. Whether big or small, local or global — at DEPT® you’ll get the opportunity to work with clients of all sizes and across all industries. And we celebrate all of our successes together! The opportunity for possibility. We want to enable you to do what you do best and help you develop your skills further with training, development and certifications. Global annual DEPT® Cares Month in which employees come together and donate their skills to support local charities Additional specific benefits depending on location WHY DEPT®? We are a Growth Invention company built to help the world’s most ambitious brands grow faster. Operating at the intersection of technology and marketing, we create what is next by pioneering ideas, acting fast, and moving further because standing still just is not in our DNA. We are drawn to people who stay curious, move with intent, and never stop inventing. Our culture runs on three values: better together, relentlessly curious, and get sh*t done. It is how we work, how we grow, and how we make things that matter. At DEPT®, you will find the freedom to explore, the space to collaborate, and the trust to make a real impact for our clients, for each other, and for the world we are helping to build. DIVERSITY, EQUITY & INCLUSION At DEPT®, we take pride in creating an inclusive workplace where everyone has an equal opportunity to thrive. We actively seek to recruit, develop, nurture, and retain talented individuals from diverse backgrounds, with varying skills and perspectives. Not sure you meet all qualifications? Apply, and let us decide! Research shows that women and members of underrepresented groups tend not to apply for jobs when they think they may not meet every requirement, when in fact they do. We believe in giving everyone a fair chance to shine. We also encourage you to reach out to us and discuss any reasonable adjustments we can make to support you throughout the recruitment process and your time with us. Want to know more about our dedication to diversity, equity, and inclusion? Check out our efforts here.