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DENT WIZARD

POSITION DESCRIPTION

Position Title: Operations Coordinator

Reports To: Fixed Operations Manager          

FLSA Status: Non-Exempt                  

Last Revised: 3/20/2026                        

The Operations Coordinator is responsible for coordinating day‑to‑day operations at a fixed customer location, ensuring smooth service delivery, accurate invoicing, workflow efficiency, and a positive customer experience. This role provides operational support without direct people management, serving as a critical link between technicians, customers, and operations leadership.

Operations & Workflow Management

• Coordinate daily vehicle flow through the reconditioning process.

• Track and prioritize work‑in‑process to maximize efficiency.

• Execute new vehicle inspections and lead lot walks to identify work.

• Ensure services are delivered according to customer requirements and schedules.

• Perform quality checks throughout the service process.

• Participate in QBRs for designated customers.

• Transport vehicles to ensure proper flow in the shop.

Invoicing & Administrative Support

• Oversee invoicing accuracy, collection, and timeliness

• Consolidate work orders and resolve discrepancies

• Support order‑to‑cash processes and issue escalation

• Maintain accurate operational records

Customer Engagement

• Serve as a key point of contact for customer communication

• Provide status updates and address service concerns

• Escalate pricing or service issues appropriately

• Identify value‑added solutions to support customer needs

Compliance & Safety

• Maintain awareness of environmental, safety, and health standards

• Support compliance with Dent Wizard policies and procedures

• Ensure work areas remain organized and compliant

Team & Culture Support

• Support onboarding and orientation of new employees at the site

• Reinforce Dent Wizard's core values and service standards

• Participate in field communications and site meetings as needed

Other duties as assigned

Competencies Required

• Customer focus and service orientation

• Organization and planning

• Attention to detail

• Communication and collaboration

• Initiative and accountability

Position Requirements

• Minimum 2 years of experience in a customer‑facing, service coordination, operations, or support role

• Experience working in fast‑paced, service‑based organizations where responsiveness, communication, and follow‑through are critical

• Strong organizational and multitasking skills

• Ability to thrive in a technology‑driven environment where systems, tools, and processes are continually evolving.

Physical Requirements

• Continuous computer use

• Ability to lift up to 40 lbs occasionally

• Frequent standing, walking, bending, and lifting

Drug Policy

• All applicants being considered for employment must pass an MVR, pre-employment drug screening, and background check.

The compensation offered for this position will depend on qualifications, experience, and geographic location.

The starting compensation is expected to be:

$65k-$80k/annually

We offer a competitive & comprehensive benefit package including: paid time off, medical, dental, vision, and 401k match (50% on the dollar up to 7% of employee contribution). For more information on our benefit offerings, please visit our Dealer Tire Family of Companies Benefits Highlights Booklet.

EOE Statement: Dent Wizard is an Equal Employment Opportunity (EEO) employer and does not discriminate on the basis of race, color, national origin, religion, gender, age, veteran status, political affiliation, sexual orientation, marital status or disability (in compliance with the Americans with Disabilities Act*), or any other legally protected status, with respect to employment opportunities. 

*ADA Disclosure: Any candidate who feels that they may need an accommodation to complete this application, or any portions of same, based on the impact of a disability should contact Dent Wizard's Human Resources Department to discuss your specific needs. Please feel free to contact us at recruiting@dentwizard.com.