Agency Relations Manager (ARM) - EMEA at DemandFactor in Miami, FL

Company Description

DEMAND.com is a customer-centric organization revolutionizing the B2B tech industry. Formerly known as DemandFactor, we continue our mission to deliver measurable growth through a model that prioritizes lead quality and customer satisfaction.

The DEMAND.com Advantage: 100% In-House Delivery

What sets us apart is our commitment to transparency and quality. We deliver 100% of our business in-house, avoiding the risks associated with third-party aggregators. Powered by our triple-verified, first-party proprietary database of over 220 million B2B decision-makers, we provide 99% accuracy in our data delivery. DEMAND.com is uniquely positioned to help businesses achieve success through flexible, scalable, and full-funnel solutions.

In short, "We help B2B companies find their Next Customer."

Job Description

In this role, you will be responsible for identifying new opportunities with agencies, fostering lasting partnerships, and managing multiple responsibilities simultaneously. Additionally, this position requires proactive communication, problem-solving skills, business development, and support in organizing events for agency clients. Your work will directly contribute to business and revenue growth by strengthening connections within the B2B space.

This is a remote role requiring candidates to be based in or near London, with the ability and willingness to travel throughout the UK and Europe as needed to foster partner relationships and support regional growth initiatives.

Qualifications

Key Responsibilities

Agency Relationship Management:

• Act as the primary contact for B2B agencies, addressing their needs and ensuring a seamless experience;
• Foster strong, long-term relationships that contribute to agency retention and satisfaction;
• Provide ongoing support to agencies to maximize their success with our services;
• Proactively craft compelling content to present to agencies in terms of insight-led research (e.g. as part of a lunch and learn session).

Business Development & Outreach:

• Conduct outreach efforts to establish connections with potential B2B agencies and generate new opportunities;
• Expand our network by identifying and securing partnerships with new agencies;
• Develop strategies to drive growth within existing agency relationships;
• Collaborate with the EMEA sales team to co-manage agency opportunities (e.g., responding to RFIs and briefs).

Event Coordination & Support:

• Assist in planning and executing events such as in-person meetings, webinars, and networking sessions for agency clients;
• Work closely with internal teams to ensure events are well-organized and align with business goals;
• A significant part of this role is meeting with agency clients face-to-face in London for events and networking sessions. There may also be meetings face-to-face in other parts of the UK and abroad in Europe as part of the role.

Strategic Growth & Market Research:

• Conduct research to identify industry trends and potential partners, contributing to targeted outreach strategies;
• Collaborate with agencies to explore new opportunities and expand service offerings within existing accounts.

Ongoing Client Engagement & Support:

• Provide follow-up communications to ensure agency satisfaction and uncover additional partnership opportunities;
• Assist senior team members in daily activities, supporting overall business objectives.
• Collaborate closely with internal Sales and Client Success Teams to provide and present campaign insights, optimization opportunities, and enablement pre, during, and post campaign

Additional Qualifications:

• Ability to manage multiple agency accounts and projects simultaneously;
• Experience in client success. Hospitality experience is a plus;
• Experience in demand generation in a B2B context;
• Experience leveraging AI in current role;
• Strong interpersonal and communication skills to establish and maintain relationships;
• Proficiency in CRM software and other client management tools;
• Excellent organizational skills and attention to detail;
• A proactive, self-motivated approach to problem-solving;
• Experience in event planning is a plus;
• Ability to collaborate effectively across teams;
• Customer-focused mindset with strong analytical skills;
• Willingness and flexibility to travel across the UK and Europe to support local agency partnerships, events, and business development initiatives as needed

Additional Information

Remote work note: Where applicable, remote work must be conducted from your home office located in a jurisdiction in which DEMAND.com has the legal right to operate.

Our Commitment to EEO and Diversity, Equity, and Inclusion (DEI): DEMAND.com is committed to the principles of equal employment. We are committed to complying with all federal, state, and local laws including laws providing equal employment opportunities, and all other employment laws and regulations.