Server Quality Principal Engineer at Dell… · Taipei

Server Quality Principal Engineer

Quality is everything at Dell Technologies. It’s what we’re known for and we build it into all our processes. In Quality Engineering we play a central role by developing, implementing as well as maintaining technical quality assurance and control systems. We look for ways to improve the inspection, verification and validation of our finished products. Our team defines strategy – not to mention governance – for the implementation of quality standards and methodology. In addition to participating in the review of engineering designs, we assist customers or engineers in gathering and analyzing data.

Join us to do the best work of your career and make a profound social impact as a Principal Engineer on our Server Quality team in Taipei, Taiwan.

What you’ll achieve

As a Principal Engineer in Server Quality, you will be responsible for partnering with internal and external development teams to design in quality, thereby improving customer experience and reducing warranty cost. You will work with team members from development engineering, services, supplier quality, procurement, operations, and more on the latest server product development.

Responsibilities

• Responsible for the design and development activities associated with technical quality assurance protocols/methods. Lead and participate in QET (Quality Extended Teams) and drive effective communications for improved engagement and accountability across the value chain.
• Drives improvements in usability, customer and product metrics to comply with industry standards, such as NPS/NSS, IFIR/FIR, or other standards. Drives continuous improvement in the quality of Dell Enterprise products such as servers, as experienced by customers.
• Ensures that Dell delivers high quality products to customers. Perform data analysis to ensure quality goals and performance measurements are met. Monitors quality results & trends and identifies exceptions requiring investigation. Manages critical issues in field in a timely manner.
• Utilize product and process lessons learned to drive preventative actions and improvement plans. Works with customers and customer feedback to drive product improvement through development process. Program management of quality deliverables/processes during development lifecycle process, such as phase review process.
• Inspects and tests in-process raw materials, production equipment and finished products. ODM/Supplier engagement to drive quality improvements consistency with all other accountabilities. Supports RFQs on an as needed basis

Qualifications

Essential Requirements

• Ability to work effectively to influence people at all levels
• Possess strong analytical skills and be able to work with both structured and unstructured quality data to convert data into recommended actions
• Working knowledge of quality fundamentals such as risk mitigation and closed loop corrective action
• Strong communication and collaboration skills. Strong project and change management skills
• Structured problem solving, including Lean and/or Six Sigma certification

Desirable Requirements

• BA/BS Degree in Engineering related field (electrical, mechanical, systems, computer) and 6-8+ yrs of related experience. Graduate degree preferred.
• Strong computer skills(Excel proficiency required, VBA and SQL aptitude a plus)