Analyst, Data Science at Dell Technologies in Hopkinton, MA

Summary: Dell Technologies is a company focused on transforming how individuals and organizations work, live, and play. The Analyst, Data Science role involves modernizing internal customer experience dashboards and tools, collaborating with a team to integrate advanced analytics and AI features, and delivering meaningful insights from large-scale data sets. Responsibilities: - Rebuild and enhance dashboards and tools using JavaScript, React and Power BI, transforming legacy assets into modern, maintainable, data-driven experiences - Partner with developers and PMs to scope, design and deliver features, while driving your own work independently once your tasks are defined - Help prepare and extend these tools for AI and advanced analytics, contributing to the integration of AI, LLMs and data-science methods into dashboards over time - Collaborate with business stakeholders to understand key questions and support the translation of data into clear, actionable insights that influence decisions - Operate in a 'learn-as-you-go,' fluid environment—openly sharing knowledge, raising questions, taking initiative, and adapting as priorities and technology evolve Required Qualifications: - Practical experience (coursework, projects, internship or work) with JavaScript, and familiarity with React for building or extending data-driven front-end experiences - Experience working with Power BI and strong Excel skills, plus comfort with other Microsoft tools (e.g., PowerPoint, Word, Teams) - Solid analytical and statistical thinking, supported by education in Computer Science, Data Science, Statistics, Engineering, Mathematics or a related field - Demonstrated ability to work collaboratively in small teams while also managing your own workload independently - Coachable, proactive and assertive—you welcome feedback, ask questions, share your knowledge, and take initiative rather than waiting for direction Preferred Qualifications: - Exposure to AI, agentic AI patterns and LLMs, and interest in applying them to analytics and customer experience use cases - Experience with JIRA and/or Jira Service Management (JSM) for work tracking and project coordination, and prior work building or enhancing React + BI dashboards Required Skills: JavaScript, React, Power BI, Microsoft Excel, Microsoft PowerPoint, Microsoft Word, Microsoft Teams, JIRA, Jira Service Management (JSM), Statistical Thinking, Data Science, Coachable