Head of Q Commerce Kenya at Delivery Hero in Nairobi, ke

Company Description

Glovo is part of the Delivery Hero Group, the world’s pioneering local delivery platform, our mission is to deliver an amazing experience—fast, easy, and to your door. We operate in around 65 countries worldwide. Headquartered in Berlin, Germany. Delivery Hero has been listed on the Frankfurt Stock Exchange since 2017 and is part of the MDAX stock market index.

Job Description

If you’re here, it’s because you’re looking for an exciting ride.

A ride that will fuel up your ambitions to take on a new challenge and stretch yourself beyond your comfort zone.

We’ll deliver a non-vanilla culture built on talent, where we work to amplify the impact on millions of people, paving the way forward together.

Not your usual app. We are the fastest-growing multi-category app connecting millions of users with businesses, and couriers, offering on-demand services from more than 170,000 local restaurants, grocers and supermarkets, and high street retail stores. We operate in more than 1500 cities across 23 countries.

Together we revolutionise the way people connect with their everyday needs, from delivering essentials to connecting our ecosystem of users through innovative solutions powered by technology. For us, every day is filled with purpose.

What makes our ride unique?

🤝 Our culture and strong values.

💪 Our career development philosophy.

🤝 Our commitment to being a force for good.

We have a vision: Building the largest marketplace in your city, to give access to anything in minutes. And this is where your ride starts.

YOUR MISSION

At Glovo, you’ll have the job of your life while working together towards our shared vision to build the largest marketplace in your city to give you access to anything within minutes. Q-Commerce covers Glovo’s multi-category businesses, delivering to customers anything from groceries to electronics to flowers to medicine. As the Head of Q-Commerce, you will be driving the strategy and execution of the Q-Commerce business, including developing strong relationships with our partners, growing our darkstore business, and hiring and retaining a strong team in the local country.

We welcome top performers that will bring new ideas, diverse perspectives, and provide you the opportunities and freedom to grow and make a real impact on millions of lives… all while having fun!

THE JOURNEY

• Be the owner of Q-Commerce P&Ls (Groceries, retail & darkstore business units)
• Define the medium and long-term strategy to achieve growth and profitability targets for the country
• Build and maintain relationships with the top retail & grocery partners in the country
• Lead the commercial team to onboard new partners on our platform and the account management team to make active partners grow
• Establish a strong working partnerships with our partners grounded on sustainable economics for both parties, renegotiating contracts where necessary
• Grow our darkstore network in a sustainable way
• Improve operational efficiency of our partners and our darkstores by making sure we always deliver the best service to our customers.
• Get feedback from our partners and work with your counterparts to translate it into product, marketing and operations improvement

Qualifications

• 6+ years of experience in fast-paced environments (FMCG, retail, startups, top consulting firms, top internet firms)
• Experience in owning a full P&L
• Experience working with cross-functional teams and senior stakeholders across different departments
• Be driven to build a business from scratch, you have a natural bias for action, always pushing for things to happen, objective and deadline oriented
• Ability to hire, manage and retain a top talent team
• Experience in understanding retail business, as well as revenue dynamics and drivers.
• Know how to negotiate and build your way into a super deal with big retail players
• Data-driven mentality: takes decision based on data and makes business judgment when necessary
• Ability to find smart and elegant solutions to complex, multi-disciplinary problems

Individuals representing diverse profiles, and abilities, encompassing various genders, ethnicities, and backgrounds, are less likely to apply for this role if they do not possess solid experience in 100% of these areas. Even if it seems you don't meet our musts don't let it stop you, we are all about finding the best talent out there! Skills can be learned, and embracing diversity is invaluable.

We believe driven talent deserves:

• 🌟 An enticing equity plan that lets you own a piece of the action.
• 💪 Top-notch private health insurance to keep you at your peak.
• 🍔 Monthly Glovo credit to satisfy your cravings!
• 🏖️ Extra time off, the freedom to work from home two days a week, and the opportunity to work from anywhere for up to three weeks a year!
• 🧠 Online therapy and wellbeing benefits to ensure your mental well-being.

Additional Information

At Glovo, your success is defined by both results and behaviors. We hire for excellence in craft and for the Leadership Principles that shape how we think, decide, and collaborate. What you achieve matters and how you achieve it defines us. Together, they move the business forward and deliver great experiences. Learn more about our Leadership Principles here.

Here at Glovo, we thrive on diversity, we believe it enhances our teams, products, and culture. We know that the best ideas come from a mashup of brilliant diverse minds. This is why we are committed to providing equal opportunities to talent from all backgrounds – all genders, racial/diverse backgrounds, abilities, ages, sexual orientations and all other unique characteristics that make you YOU. We will encourage you to bring your authentic self to work, fostering an inclusive environment where everyone feels heard.

Feel free to note your pronouns in your application (e.g., she/her/hers, he/him/his, they/them/theirs, etc).

So, ready to take the wheel and make this the ride of your life?

Delve into our culture by taking a peek at our Instagram and check out our LinkedIn and website!