Admin tMart at Delivery Hero in Amman, Amman, Jordan

companyDescription Focus on growing our own Grocery Store “tMart”, which is the region’s first cloud store concept offering 30-minute delivery of groceries at hypermarket prices. The service has expanded rapidly across Kuwait, UAE, Qatar, Jordan, Bahrain, Egypt, Oman and Iraq! jobDescription Support store managers by providing accurate data, reports, and actionable insights to enhance daily operations Prepare and share operational reports and performance dashboards with the Operations Manager Monitor store performance on an hourly basis to ensure delays remain within target and take proactive actions when needed Track and analyze key KPIs (productivity, fulfillment, delays, stock accuracy) and highlight performance gaps Maintain and update operational dashboards and tracking tools for real-time visibility Ensure data accuracy and consistency across all operational reports and systems Proactively follow up with store teams on performance issues and track execution of action plans Coordinate with Demand and Supply Chain teams to ensure smooth stock flow and availability Identify operational inefficiencies and recommend data-driven improvements Support capacity planning, workforce allocation, and workload balancing across stores Monthly closure by ensuring SOP compliance for Invoices and returns submitted to finance qualifications University Graduate degree in (Business, Supply Chain, Operation Management)  or other related field Strong Communication Skills Language skills: Fluent English and Arabic. Excellent analytical, problem-solving, and decision-making abilities Proficiency in using operational software, and data analysis tools & presentation skills. Ownership over assigned responsibilities & tasks, additionalInformation