Global Head of Consumer Communications UKI,… at Deliveroo · London

KEY INFORMATION: - Job Title: Global Head of Consumer Communications, maternity cover (12 months) - Reports to: VP International Communications - Contract Type: Fixed-Term Maternity Cover (12 months) - Location: London (hybrid, 3 days in office per week) - Hours: Full-time, with occasional out-of-hours press office support (rotational) - Application window closes: Monday 25th May, 9PM BST ABOUT THE ROLE Join us in our mission to transform the way people shop and eat, where impact, innovation, and growth drives everything we do. Our Communications & Policy team crafts compelling stories, builds meaningful relationships with stakeholders, and navigates complex regulatory landscapes to support our marketplace of consumers, riders, and restaurant partners. We’re looking for a Global Head of Consumer Communications to join our London team for a 12-month maternity cover. In this role, you’ll set the direction, creative standard, and executional excellence of consumer communications across markets, spanning PR, digital platforms, influencer, and social (where campaign relevant). You will define how Deliveroo shows up in culture, in earned media, and across digital platforms. You will directly manage a network of market Heads of Consumer Communications and comms managers, ensuring high-impact campaigns, consistent brand expression, and culturally relevant storytelling that resonates locally and scales internationally where appropriate. This is a senior leadership role at the intersection of communications, marketing, partnerships, and business strategy, requiring a balance of creative instinct, strategic oversight, and campaign leadership. WHAT YOU'LL BE DOING You’ll be joining the International Communications team, reporting directly to the VP of International Communications. You will oversee a period of continued growth and category expansion, collaborating with DoorDash and Wolt teams to define our global consumer narrative. Here’s what your day-to-day might look like: - Lead Global Strategy: Set the direction and creative standards for consumer communications across all markets, spanning PR, digital platforms, and influencer engagement. - Drive High-Impact Campaigns: Oversee culturally relevant launches and stunts, identifying key moments that drive conversation and earned media attention at scale. - Scale Excellence: Identify the best local ideas and scale them across regions, building playbooks and frameworks that improve consistency and efficiency. - Stakeholder Partnership: Partner with senior leaders to translate product launches and new vertical expansions into compelling, consumer-facing stories. - Team Leadership: Directly manage and develop a network of market Heads of Consumer Comms, fostering a high-performance, ambitious, and creative culture. - Integrated Execution: Ensure campaigns are fully integrated across PR and owned social channels, working closely with Corporate Comms and Public Affairs on reputational alignment. WHAT YOU'LL NEED TO THRIVE Essential: - Significant Leadership Experience: ~15 years in international consumer communications or brand storytelling, ideally leading teams across multiple regions. - Creative Campaign Delivery: A strong portfolio of delivering high-impact, creative campaigns that drive measurable visibility and brand perception. - Strategic Integration: Deep understanding of how PR, influencer marketing, and social media intersect to amplify brand messaging. - Senior Stakeholder Management: Proven ability to influence senior leaders and navigate fast-paced, matrixed, international environments. - People Development: Strong experience in setting direction and elevating the output of high-performing, diverse communications teams. Nice to Have: - Experience within a high-growth tech or marketplace business. - Regional expertise working across European markets. - Proficiency in additional European languages. WHY JOIN US? At Deliveroo, you’ll do work that matters, solving real-world problems in a three-sided marketplace that’s constantly evolving. We’re food lovers, problem solvers, community builders and more, brought together by a shared drive to make things better. Working here you can expect to: 🔧 Make a visible impact every day Your work directly improves experiences for customers, partners and riders. 🌱 Learn fast in an entrepreneurial environment Work close to the market with autonomy, pace and real responsibility. 🧠 Build a career, not just a role Stretch yourself, develop new skills and grow as the business evolves. 🌎 Deliver together in an inclusive culture Collaborative, values-driven teams that support how you work best. We aim to create a fair process that lets your skills shine—our interview typically includes 3-4 stages. Find more about how we hire here https://careers.deliveroo.co.uk/how-we-hire/. OUR GLOBAL STRUCTURE Deliveroo is now part of DoorDash, bringing together teams with even greater reach, scale, and ambition. Depending on your role, you may collaborate with teammates, systems, and leaders across DoorDash and Wolt. Together, we’re unlocking new possibilities as one global team. DIVERSITY, EQUITY AND INCLUSION At Deliveroo, we know that a great workplace reflects the world around us and that true diversity and inclusion make us stronger, more creative, and better at what we do. We’re committed to fostering an environment where everyone can do their best work and feel they belong. We believe in equality of opportunity and welcome candidates from all backgrounds regardless of age, gender, ethnicity, disability, sexual orientation, gender identity, socio-economic background, religion, or belief. If you have a disability or long-term health condition and need support to apply for one of our roles, or require any reasonable adjustments during the recruitment process, you’ll have the opportunity to let us know once you’ve submitted your application. If you’re excited about making a real impact in a fast-moving marketplace and growing your career alongside ambitious, supportive teams, we’d love to hear from you!