Enterprise Customer Success Manager at Deliverect · Toronto

Deliverect As a rapidly scaling global SaaS unicorn, Deliverect stands at the forefront of revolutionising technological solutions for the dynamic hospitality and Q-commerce sectors. Our mission is clear: to empower ambitious individuals with the skills and knowledge to make a positive impact on business. Developing in their professional careers, all the while being a part of something larger than themselves. Department Focus Meet the Growth team at Deliverect—a squad of highly motivated and seasoned professionals laser-focused on propelling our customers to new heights. We grasp the ever-changing landscape of business needs and take a proactive approach, reaching out to our customers to provide the help and support they need. Think of us as your growth partners, dedicated to ensuring that every business maximises the potential of our platform's features and functionality. Understanding that each of our customers has distinct needs, goals, and ambitions, we offer a suite of products tailored to help them reach their unique milestones. Our commitment goes beyond the transactional; we're here to build long-term relationships. See us collaborating with our customers, uncovering growth opportunities, and co-creating innovative strategies that set the stage for their success. At Deliverect, we don't just talk about growth—we embody it. Our Growth team is the dynamic force behind businesses flourishing in today's ever-evolving landscape, proving that success is not just a destination but a journey we navigate together. Reason for the role Over the last 3 years, Deliverect has been making waves throughout North America. The exciting role of the Customer Success Manager is to be a strategic and supportive partner for our restaurant, dark kitchen and grocery customers at every stage of their relationship with us.   This role focuses on building loyalty with our customers via our product, ensuring long-term retention by presenting product information, addressing customer queries and working closely with the sales team to identify upsells and facilitate contract renewals. Eager to work directly with our customers, the ideal candidate will have the ability to learn and grasp new software applications, communicate via phone and email with customers and create strategies that grow our customer base. A natural presenter, you will be leading special projects that increase revenue and minimize churn rates. 

Important information


What you will do:

Design and execute clear client retention goals that demonstrate the measurable value of the Deliverect product to enterprise business operations.

Monitor client milestones for software implementation, serving as the subject-matter expert from initial setup through advanced feature navigation.

Utilize data-driven insights to provide high-level reporting that showcases how Deliverect improves customer profitability and operational efficiency.

Identify upsell opportunities for new features and products by deeply understanding unique client needs throughout the relationship lifecycle.

Build and maintain strong, consultative relationships with key stakeholders.

Develop tailored presentations and educational materials to effectively communicate product value to diverse internal and external audiences.

Review customer feedback and concerns proactively to drive continuous improvement in the enterprise customer experience.

Collaborate closely with internal teams, including Sales and Product, to ensure seamless execution of high-priority projects and client satisfaction.

What you will bring:


Join Deliverect: Where You Shape Tomorrow's Success At Deliverect, we're not just seeking team members; we're on the lookout for dynamic individuals who thrive in a fast-paced SaaS environment. We are fueled by perceptive, ambitious, and determined professionals who embrace challenges and turn them into opportunities for innovation. What We Bring to the Table: Unicorn Status: Join a fast-growing SaaS unicorn at the forefront of the order management industry. Learning Opportunities: We invest in your growth with a dedicated learning budget and clear learning pathways. Inclusive Policies: Our paternity/maternity policies, enhanced vacation entitlement, and working arrangements reflect our commitment to your success. Diverse Team: Become part of an international team that values diversity, fostering a culture of transparency and visibility. A Peek into Life at Deliverect: Performance-Driven Freedom: Your contributions speak louder than the clock. Achieve flexibility by focusing on what matters—delivering impactful results. Your autonomy in choosing how you achieve success is recognised and celebrated. Innovation Hub: Immerse yourself in a culture of constant innovation, where weekly releases and new features keep our products at the forefront. Big Challenges, Bigger Solutions: Be part of a mission to solve some of the global tech industry's most significant challenges. Equal Opportunities at Deliverect: We're committed to creating an inclusive and diverse workplace. We actively encourage applications from underrepresented individuals, fostering a workplace where everyone is treated with respect and provided equal opportunities to thrive. Rights to Work: While we welcome diverse backgrounds, it's crucial to note that applicants must have the legal right to work in the country of the role. Though we value contributions from various backgrounds, we currently can't offer financial support for relocation or travel assistance. Supporting Your Journey: If you need assistance or support during our recruitment process or require accommodations due to a disability, reach out to us at talent@deliverect.com. Join Deliverect, a workplace where culture meets career advancement.