Collections Analyst at Delinea in Mexico City, Mexico City, Mexico

About Delinea: Delinea is a pioneer in securing human and machine identities through intelligent, centralized authorization, empowering organizations to seamlessly govern their interactions across the modern enterprise. Leveraging AI-powered intelligence, Delinea’s leading cloud-native Identity Security Platform applies context throughout the entire identity lifecycle – across cloud and traditional infrastructure, data, SaaS applications, and AI. It is the only platform that enables you to discover all identities – including workforce, IT administrator, developers, and machines – assign appropriate access levels, detect irregularities, and respond to threats in real-time. With deployment in weeks, not months, 90% fewer resources to manage than the nearest competitor, and a 99.995% uptime, Delinea delivers robust security and operational efficiency without compromise. 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Join our passionate, global team at Delinea and help us make the world a safer and more secure place. Our success is driven by world-class product leadership, outstanding engineers, and strategic investment from TPG. We value diversity, innovation, and a culture of respect and fairness. If you're ready to push boundaries and challenge the status quo in security, we want to hear from you. Apply today to help us achieve our mission. We’re thrilled to announce the opening of our new office in Mexico City as part of our continued global expansion. This new location not only supports our growing customer base but also opens up new opportunities for innovation and collaboration. Join us and help shape the culture, impact, and success of our Mexico team from day one! This position will work hybrid, 3 days per week in our Mexico City - Reforma office. Summary: The Collections Analyst is responsible for a high-volume portfolio of customer accounts, managing all collections activities to minimize outstanding receivables and bad debt. The ideal candidate will use a professional and assertive approach to proactively contact customers to maximize on-time payments. Additionally, the ideal candidate will contact customers with past-due invoices and work to resolve issues while upholding strong client relationships. This role requires excellent organizational skills, attention to detail, and a thorough understanding of the collections process and applicable regulations. What You'll Do: - Manage a portfolio of Customer accounts, prioritizing collection efforts based on a combination of size of outstanding balance and aging status of the account. - Manage assigned customer accounts to ensure timely payment of invoices. Initiate contact with customer accounts payable departments via phone, email, and mail to follow up on past-due invoices. - Research and resolve payment discrepancies and billing disputes by collaborating with internal departments, such as sales, order management, and customer service. - Proactively contact clients by phone, email, and other channels to follow up on outstanding balances. - Escalate accounts with unresolved payment issues to management or legal teams when necessary. - Monitor customer credit risk for customers with sizeable outstanding balances and/or who are paying outside of agreed payment terms. - Assist with other accounts receivable duties, such as running customer credit checks, chasing payment support for payment application, assisting with new customer onboarding and various other activities. What You'll Bring: - 3+ years of B2B collections or accounts receivable experience. - Proactive approach and a strong sense of ownership to collections. - Strong verbal and written communication skills with professional telephone manner. - Strong communication, negotiation, and customer service skills. - High level of organization and attention to detail, with the ability to manage a large number of accounts and prioritize tasks effectively. - Ability to work independently and collaboratively with cross-functional teams. - High school diploma or equivalent required; a degree in accounting, or a related field is a plus. - Proficiency in Excel. Proficiency with ERP/CRM or accounting systems (NetSuite, Salesforce, or similar). Past experience working within a Collections Tool/System is a plus. - Comfortable working with financial data and reporting tools. Why work at Delinea? - We're passionate problem-solvers helping the world's largest organizations protect what matters most: their human and machine identities. - We invest in people who are smart, self-motivated, and collaborative. - What we offer in return is meaningful work, a culture of innovation and great career progression. At Delinea, our core values are STRONG and guide our behaviors and success: - Spirited - We bring energy and passion to everything we do - Trust - We act with integrity and deliver on our commitments - Respect - We listen, value different perspectives, and work as one team - Ownership - We take initiative and follow through - Nimble - We adapt quickly in a fast-changing environment - Global - We embrace diverse people and ideas to drive better outcomes We believe weaving these core values into our day-to-day actions, and our process for hiring, evaluating, and promoting employees, helps us cultivate a work environment that embraces collaboration and camaraderie. We take care of our employees. We offer competitive salaries, a meaningful bonus program, and excellent benefits, including healthcare insurance, as well as pension/retirement matching, comprehensive life insurance, an employee assistance program, time off plans, and paid company holidays. Delinea is an Equal Opportunity and Affirmative Action employer and prohibits discrimination and harassment of any type with regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state or local laws. Upon conditional offer of employment, candidates are required to complete comprehensive criminal background check, verification of education, and verification of employment, per employment policy. In addition, all publicly posted social media sites may be reviewed.