Delegate CX
Home-Based Customer Relations & Billing… at Delegate CX · Remote
Job Description
Home-Based Customer Relations & Billing Coordinator
Location: Remote, Philippines
It's fun to work in a company where people truly BELIEVE in what they're doing!
We're committed to bringing passion and customer focus to the business.
Number of Openings: 1
Hiring Priority: Active Hiring
We are looking for a Home-Based Customer Relations & Billing Coordinator to join a growing U.S.-based company in the property restoration industry. In this role, you will support customer communication throughout restoration projects while assisting with billing coordination, invoice tracking, and documentation.
You will work closely with customers, project managers, the Project Coordinator, and the accounting team to ensure customers remain informed throughout the restoration process and that billing information, invoices, and supporting documentation are accurate and properly coordinated. Premier Choice Restorations provides restoration services, including fire, water, and storm damage restoration.
REQUIRED CORE COMPETENCIES
Customer-Centric Communication: Communicates professionally, empathetically, and consistently with customers while providing clear updates and setting appropriate expectations throughout the restoration process.
Attention to Detail: Ensures invoices, billing information, documentation, and project-related details are complete and accurate before submission.
Organization & Follow-Through: Effectively manages customer follow-ups, project milestones, outstanding invoices, billing requirements, and multiple priorities.
Problem Solving & Coordination: Proactively identifies customer concerns and billing-related issues and coordinates with the appropriate team members to support timely resolution.
Accountability & Reliability: Demonstrates ownership, conscientiousness, and dependability while independently managing responsibilities in a remote work environment.
WHAT YOU WILL DO
Customer Relations
Conduct regular check-ins with customers throughout their project.
Provide customers with appropriate updates regarding project progress and next steps.
Ensure customers understand what to expect during each phase of the restoration process.
Proactively identify concerns and communicate them to the appropriate team member.
Follow up after important project milestones to ensure customers are satisfied and informed.
Maintain professional, empathetic, and consistent communication with customers.
Billing Support
Assist with preparing and sending customer invoices.
Track outstanding invoices and follow up as appropriate.
Follow up with customers regarding outstanding invoices or required billing information.
Review invoices for completeness and accuracy before submission.
Coordinate with project managers and accounting regarding job costs, change orders, supplements, payments, and outstanding balances.
Assist the Project Coordinator and accounting team with billing-related documentation.
WHAT WE LOOK FOR
Education: Bachelor's degree in Business Administration, Accounting, Finance, Communications, Customer Service, or a related field is preferred.
Experience: 2-3 years of experience in customer relations, customer service, billing coordination, accounts receivable, administrative support, or a related role is preferred.
Language Proficiency: Strong verbal and written English communication skills.
Working schedule: Ability to work overnight/graveyard shifts in Philippine time or within US operating hours.
Technical Skills:
Proficiency in Microsoft Office applications, particularly Excel, Word, and Outlook.
Experience using accounting and invoicing systems to prepare, review, process, and track customer invoices.
Familiarity with project management systems for monitoring project progress, updates, milestones, and related documentation.
Familiarity with insurance and/or restoration claims software is preferred, particularly for supporting claims processes, billing, supplements, and restoration documentation.
Ability to review billing information and documentation for completeness and accuracy.
Experience following up on outstanding invoices and required billing information.
Ability to coordinate billing-related details with project managers, project coordinators, and accounting teams.
Ability to learn and adapt to client-specific systems and software.
WHAT WE OFFER
Salary Range: PHP 40,000 - 42,500
Industry: Property Restoration / Insurance Restoration
Job Type: Full-time
Work Shift: 8:00 AM - 5:00 PM EST (USA)
Workdays: Monday through Friday (USA)
BENEFITS OF WORKING WITH US
Industry-leading salary packages
Permanent work-from-home setup
Company equipment provided
Government-mandated benefits employer share
Internet stipends upon regularization
HMO Coverage upon regularization (with an option to enroll as early as Day 1)
PTO credits and service incentive leaves
Major spring and winter company live events
Monthly employee appreciation virtual events
Company-provided career skills training courses
A company culture focused on your personal and professional growth
WHO WE ARE
DCX stands out as a leading BPO (Business Process Outsourcing) company that takes pride in assisting growth-focused small and medium-sized businesses across the United States to discover the perfect global talent to enhance their teams.
At DCX, our core beliefs center around fostering growth and making hiring easy. We are dedicated to helping business owners, executives, and industry leaders, primarily within the promotional products industry, in their search for superstar team members.
If you are on the lookout for a company that values growth and places a strong emphasis on its people-centered culture, then DCX is the place for you. As we say around here, LET'S GROW!
If you like wild growth and working with happy, enthusiastic over-achievers, you'll enjoy your career with us!