Usher, TD Garden at Delaware North in Boston, MA

Overview:

Delaware North Boston Holdings is looking for part-time Ushers to join our team at TD Garden in Boston, Massachusetts. As an Usher, you will be assisting with Public Relations by maintaining proper image and generating positive public perception, boosting the guest experience.

Additional Details:

We care about our team member’s personal and professional well-being. Delaware North provides a benefits package designed to give you the comfort, safety, and security you need to deliver exceptional experiences for our guests. All team members receive benefits including:

• Weekly pay
• Training and development opportunities
• Employee discounts
• Flexible work schedules

Unit Description:

Delaware North purchased the historic Boston Garden in 1975 and later constructed its successor, TD Garden, and neighboring The Hub on Causeway, both of which we continue to own and operate. As New England’s largest sports and entertainment arena, TD Garden is the home of the storied NHL’s Boston Bruins and NBA’s Boston Celtics franchises and hosts over 200 events annually with over 3.5 million visitors.

Responsibilities:

• Direct the orderly seating of guests, the collection of tickets, and answer inquiries concerning the building, event, and other information
• Facilitate the resolution of ticketing and seating problems, as well as guest complaints, and report any accidents or injuries
• Perform necessary usher functions, including attending event briefings, scanning customers' tickets, maintaining order in the arena, keeping aisles and egress areas clear, operating elevators during events, securing restricted areas of the building, and working closely with supervisors to identify and resolve issues
• Interact with guests to provide front-line customer service and assistance, ensuring all facility, guest, and team member policies are adhered to during events, as well as ensuring personal compliance with working terms and conditions in the Collective Bargaining Agreement
• Coordinate with supervisors and management to ensure compliance with all front-of-house details

Qualifications:

• Previous customer service experience in an arena or stadium environment is beneficial
• Excellent interpersonal skills, professional and personal attitude, energetic, articulate, punctual, dependable
• Ability to handle pressure effectively and ability to read
• Capacity to work a flexible schedule, including nights, weekends, and holidays