Branch Experience Associate Manager… at Del Norte… · Rio Rancho

Description

The Floating Branch Experience Associate Manager assists in leading daily branch operations, developing staff, and delivering exceptional member service while ensuring compliance and operational excellence. This floating role supports multiple branch locations, providing leadership coverage and contributing to branch performance and strategic initiatives.'

Join Our Team at Del Norte Credit Union!
We’re more than a financial institution, we’re a community. Guided by our mission of Improving Lives and vision of being Authentically New Mexico, we embrace Del Norteño Pride, reflecting our commitment to community, culture, and connection. Recently recognized as a Platinum-Level Family Friendly Business, we value People Focus, Collaboration, and Continuous Learning. 

Work Location: 

Based at the Southern Branch in Rio Rancho, NM. This role supports both the Southern and Enchanted Hills branches, with flexibility to work at either location based on business needs. 

Schedule: 

Monday – Saturday to support member service hours. 

Salary: 

Starting pay: $57,572.06 - $71,956.08 annually, based on qualifications, internal equity, and budget.

Essential Functions & Responsibilities:

• Support the Branch Experience Manager in overseeing daily branch operations to ensure efficiency, compliance, and achievement of organizational goals. 
• Lead, coach, and develop staff to align with credit union values, strengthen performance, and support succession planning.
• Deliver and model exceptional member service while promoting a member-first, education-focused culture that drives product awareness and growth. 
• Ensure compliance with all policies, procedures, and regulations; monitor branch activity, complete audits, and maintain accurate documentation. 
• Assist in hiring, training, and motivating employees to achieve high performance and deliver a world-class member experience. 
• Support operational processes including reporting, certifications, and audits to ensure timely and accurate completion. 
• Participate in and contribute to strategic initiatives, marketing efforts, and cross-functional projects that support branch and organizational growth. 
• Foster strong relationships with vendors and partners, ensuring effective management of costs, risks, and contract obligations. 
• Identify opportunities to improve processes, enhance efficiency, and optimize products and services. 
• Promote open communication, resolve member concerns proactively, and continuously seek opportunities to improve the member experience. 
• Model and uphold the credit union’s mission, core values, and service standards in all activities.

Performance Measurements:

1. Build and maintain a high-performing, engaged team focused on delivering a world-class experience. 
2. Support strategic initiatives and identify opportunities for operational improvement and growth. 
3. Drive a culture of member education and cross-selling through coaching and leadership. 
4. Foster employee development, collaboration, and strong communication within the team.

Benefits: 

• Medical, Dental, Vision Insurance (available first of the month after hire)
• Spanish Speaking Incentive
• 401(k) – Traditional or Roth options
• Paid Time Off and 11 Paid Holidays
• Employer-Paid Benefits: EAP, Short-Term & Long-Term Disability
• Additional perks: Wellness Reimbursement, Educational Assistance, Development Programs

Requirements

Experience:

One year to three years of similar or related experience.

Education:

(1) A two-year college degree, or (2) completion of a specialized certification or licensing, or (3) completion of specialized training courses conducted by vendors, or (4) job-specific skills acquired through an apprenticeship program.

Interpersonal Skills:

Work involves extensive personal contact with others and is of a personal or sensitive nature. Motivating, influencing, and/or training others is key at this level. Outside contacts become important and fostering sound relationships with other entities (companies and/or individuals) becomes necessary and often requires the ability to influence and/or sell ideas or services to others.

Other Skills:

• Demonstrate  solid leadership and member service skills; excellent communication and problem resolution skills
• Handle sensitive information with complete confidentiality and professionalism
• Excellent verbal and written communication skills
• Critical thinker and effective problem solver
• Collaborative service skills; proven, effective manager of high performers
• Willing and eager to exceed expectations; demonstrated excellence in all aspects of branch operations and administration.

Physical Requirements: 

This position requires extended periods of sitting while working at a computer, along with regular movement throughout the office to access equipment or collaborate with team members. The role may involve handling IT hardware, including the ability to lift, carry, or move equipment up to 35 pounds. Occasionally work may require standing, crouching, or navigating tight spaces. Visual acuity and manual dexterity are required to review technical documentation, connect components, and work with cables or tools. Reasonable accommodations will be made to enable individuals with disabilities to perform the essential functions of the job.

Work Environment:

This position operates in a professional office setting and regularly uses standard office equipment including computers, phones, and conferencing tools. The role may require after-hours or weekend work to support critical system changes, incident response efforts, or operational needs. Some travel will be required to branch locations, data centers, vendor sites, or industry events.