Claims Assistant (Auto Appraiser) at Definity · Mississau…

We are looking for a Claims Assistant to join our National Apraiser team. Reporting to the Team Leader, the role is responsible for processing invoices accurately and in a timely manner, ensuring proper labeling and precise data entry.

What can you expect in this role

• Processing invoices payments accurately and on time.
• Ensure labelling of invoice is accurate (document type, subtype, title, along with other data) 
• Completing Operational Risk Events for late payments  
• Perform quality checks to ensure data integrity and compliance
• Ensure collaterals (EHB) are deducted when appropriate.
• Make a note of payments on claims when necessary 
• Provide superior customer service by building and maintaining excellent relationships with our internal and external customers 
• Adhere to all internal Claims Best Practices.
• Notify claims representative if reserves are depleted  
• Maintain workload within established guidelines and service standards and achieving the daily KPI target for invoices processed
• Contact medical facilities to obtain claim details
• Participate in bi-weekly huddles
• Monitor common mailboxes and respond to e-mails
• Other general duties as assigned

What do you bring to the role

• Minimum 2 years of office experience
• Some exposure to support functions in a claims area is an asset
• Strong keyboarding skills and adept at navigating through numerous screens quickly and efficiently
• Excellent computer skills and proficient in MS Word and Excel
• Professional, friendly, and courteous in all interactions, whether with customers or co-workers
• Able to perform well in a busy operation and remain calm under pressure
• Team player adaptable to a changing environment
• Strong written and verbal communication skills

Salary Range: 45 000-60 400