Product Operations Manager at Definitive… · Framingham

About Definitive Healthcare: At Definitive Healthcare (NASDAQ: DH), we’re passionate about turning data, analytics, and expertise into meaningful intelligence that helps our customers achieve success and shape the future of healthcare. We empower them to uncover the right markets, opportunities, and people—paving the way for smarter decisions and greater impact. Headquartered just outside of Boston, Massachusetts, Definitive Healthcare operates across North America, Europe, and India, supporting a growing global client base of more than 2,400 customers since our founding in 2011. We’re also a great place to work. In 2024 and 2025, we earned multiple workplace honors, including Built In’s 100 Best Places to Work in Boston (both years), a Stevie Bronze Award for Great Employers, and recognition as a Great Place to Work in India. We foster a collaborative, inclusive culture where diverse perspectives drive innovation. Through programs like DefinitiveCares and our employee-led affinity groups we strive to promote connection, education, and inclusion. About the Role We’re looking for a Product Operations Manager who is the full package —someone with the mindset of a Product Manager and the operational rigor to scale a complex, multi-product organization. This is a high-impact individual contributor role with broad scope, not a coordinator role. You will treat our internal processes, analytics, and tooling as products, with our Product Managers, engineers, and cross-functional partners as your customers. You will own a roadmap and backlog, identify opportunities to add value, and drive them to completion with minimal oversight. This role operates at the intersection of strategy and execution —helping a fast-moving Product organization work smarter, make better decisions, and deliver with consistency at scale. You will lead through influence, not authority, and your success will be measured by the business impact you create. What You’ll Do Own the PDLC as a Product Become a deep expert in our Product Development Lifecycle across multiple product lines and engineering teams —identifying friction, gaps, and inconsistencies Maintain a prioritized roadmap and backlog for your own work, just as a PM would for a product —regularly communicating priorities, progress, and impact to stakeholders Partner with Product Managers to continuously improve ways of working across discovery, business case development, prioritization, roadmapping, release readiness, and communication Drive adoption of PDLC best practices across the org, treating change management as a core part of the job Partner with Product Managers to identify and embed AI tools into the PDLC —from discovery and synthesis to documentation and prioritization —helping the team work faster without adding complexity Tooling Strategy & Governance Own and evolve our product tooling stack (Claude, Jira, Pendo, Confluence, Tempo, and others), ensuring tools actively support PDLC workflows and planning needs Demonstrate clear, measurable business value from tooling investments —not just deployment, but adoption and outcomes Serve as the subject matter expert for how tools connect to process, and advocate for improvements based on user feedback Operational Insights & Data Own internal product analytics —build and maintain dashboards and reporting that surface product usage patterns, feature adoption, product health, and ROI Bring data into the PDLC at every stage: analyze customer feedback, financial performance, and usage data to inform prioritization and planning Partner with Product Strategy, Product Marketing, and Commercial teams to ensure market and customer insights are systematized and flowing into product decisions Establish and maintain scalable feedback loops —bugs, enhancement requests, customer input, and internal signals —so Product Managers have the right inputs at the right time Cross-Functional Alignment & Communication Act as a connective layer across Product, Engineering, Product Marketing, Commercial, Finance, and PMO —ensuring priorities are understood, dependencies are managed, and follow-through happens Communicate clearly and persuasively to multiple audiences —from individual contributors to senior executives —adjusting your message without losing the substance Support planning cycles, leadership operating rhythms, and strategic content preparation as needed Change Leadership Drive change management efforts for new processes, operating models, and tooling rollouts —with the empathy and “bedside manner” to bring people along, not just mandate adoption Build credibility through consistency, follow-through, and a track record of making things better What You'll Bring 5+ years of experience as a Product Manager, Product Operations Manager, Program Manager in a Product Org or in a closely adjacent product role —you understand the PDLC from the inside Demonstrated experience treating internal processes and tooling as products —with your own roadmap, backlog, and measurable outcomes Deep familiarity with the PDLC at scale: multiple products, multiple engineering teams, complex cross-functional environments Hands-on experience implementing product management tools (Jira, Pendo, Confluence, Tempo, or similar) with demonstrated, quantifiable business impact Solid data analysis skills —comfortable analyzing product usage, customer feedback, and financial performance, and translating data into actionable insights You use AI tools as a natural part of your workflow —to synthesize feedback at scale, accelerate analysis, draft and iterate on communications, and build lightweight reporting —and you’re always looking for new ways to apply them Proven ability to lead without formal authority —you earn trust, build relationships, and move people through influence and expertise Crisp, compelling communicator at all levels —you can write a sharp exec summary and facilitate a working session with engineers in the same day Highly autonomous —you take a problem, define the approach, and drive it to resolution without needing constant direction Strong change management instincts —you know that the best process in the world fails without adoption, and you plan accordingly Bachelor’s degree in business, engineering, or a related field; advanced degree a plus Experience in B2B SaaS or data/analytics companies preferred; healthcare industry experience is a bonus, not a requirement Why This Role, Why Now Definitive Healthcare is actively embedding AI into both our products and how we operate —and this role sits at the center of that evolution. This role offers broad scope and real cross-functional influence, with the chance to build systems and capabilities that will define how we operate for years to come. If you want to do the most impactful work of your career in a complex, data-rich environment —this is it. Compensation and Benefits The salary range for this position is $132,000 – $198,000 per year, which represents the base pay the company reasonably and in good faith expects to pay for this role. Actual compensation will depend on relevant experience, skills, and qualifications. This role is also eligible to participate in the company’s annual bonus program, subject to individual and company performance. All employees receive standard benefits, including medical, dental, and vision coverage, unlimited paid time off, and participation in the company’s 401(k) plan with employer contribution. Why we love Definitive, and why you will too! Industry leading products Work hard, and have fun doing it Incredibly fast growth means limitless opportunity Flexible and dynamic culture Work alongside some of the most talented and dedicated teammates Definitive Cares, our community service group, gives all of us a chance to give back Competitive benefits package including great healthcare benefits and a 401(k) match What our Employees are saying about us on Glassdoor: “Great Work atmosphere, great work life balance, excellent company to work for, amazing top notch product, incredible customer service, lots of tools to help you succeed.” -Business Development Manager “Great team. Amazing growth. Employees are treated very well.” -Research Analyst “I have waited 36 years to work at a dream job for a dream company and I am so happy to have finally got there.” -Profile Analyst If you don’t fit all of these qualifications, but believe you’re still a great fit, feel free to apply and tell us why in your cover letter. If you are a California, Colorado, New York City or Washington resident and this role is a remote role, you can receive additional information about the compensation and benefits for this role, which we will provide upon request. Definitive Hiring Philosophy Definitive Healthcare is an equal opportunity employer that celebrates diversity and is committed to creating an inclusive workplace with equal opportunity for all applicants and teammates. Our goal is to recruit the most talented people from a diverse candidate pool regardless of race, color, religion, age, gender, gender identity, sexual orientation or any other status. If you’re interested in working in a fast growing, exciting working environment – we encourage you to apply! Privacy Your privacy is important to us. Please review our Candidate Privacy Notice which tells you how we use and process your personal information. Please note: All communications regarding the hiring process at Definitive Healthcare will come directly from one of our corporate recruiters or coordinators using an @definitivehc.com email address. We do not advertise open roles on Facebook and will never request money transfers or ask candidates to purchase equipment with a promise of reimbursement. If you receive any suspicious communication, please contact careers@definitivehc.com to verify your status in the application process.