DeepIntent→
Product Operations Manager at DeepIntent in New York City, NY
Skills
Job Description
DeepIntent is leading the healthcare advertising industry with data-driven solutions built for the future. From day one, our mission has been to improve patient outcomes through the artful use of advertising, data science, and real-world clinical data. For more information visit, www.DeepIntent.com.
What You'll Do
The Product Operations Manager will own the systems, workflows, and frameworks that make the Product organization more effective and more consistent. This is an organizational impact role; you'll be building infrastructure that scales with the team, reducing friction that slows good work down, and raising the operational maturity of a product org that is actively growing and transforming. Strong candidates will have a builder's mindset and be more interested in designing repeatable systems than in handling one-off requests.
Product Lifecycle & Release Operations
- Design and maintain intake and discovery frameworks so that scoping and approval are structured and repeatable
- Own the release calendar and act as the operational lead for GA releases across Product, Product Marketing, Engineering, and Support
- Partner with Product Marketing to establish beta program frameworks covering eligibility, feedback collection, and handoff to GA
- Define and standardize post-launch success measurement: KPI frameworks, instrumentation checklists, and post-launch reviews
Planning, Roadmap & Internal Communications
- Manage roadmap hygiene: track priority changes, document rationale, and keep downstream teams informed when direction shifts
- Support quarterly and semi-annual planning cycles by coordinating inputs and tracking goal progress across the PM team
- Own internal product communications including release notes, monthly updates, and stakeholder communications to commercial and client success teams
- Support key product cadences including the 6 Week Product Line meetings with prep materials, agenda management, and action item tracking
PM Enablement, Tools & Documentation
- Own the Product org's documentation: PRDs, decision logs, post-mortems, and process guides
- Build and maintain templates and playbooks that reduce rework and raise consistency across the team
- Administer and optimize the product tool stack (Jira, Confluence, etc.) and build dashboards that give leadership visibility into portfolio health
- Manage software capitalization tracking in compliance with finance requirements
- Support PM onboarding so new hires ramp quickly on processes and tools
Insights & Market Intelligence
- Aggregate customer feedback from support tickets, NPS, sales calls, and user research into a structured, accessible repository
- Maintain a competitive tracking process and surface relevant market developments to the team on a regular cadence
Who You Are:
- 3+ years in Product Operations, Program Management, or a closely adjacent role (TPM, Product Management, Business Operations) at a B2B SaaS or tech company
- Strong command of Jira and product tooling, including dashboards, workflows, and automations
- Cross-functional experience working with Product Marketing, Engineering, and Finance
- Excellent written communication skills; able to turn ambiguous requirements into clean process documentation
- Demonstrated ability to build systems and frameworks, not just manage tasks
- Comfortable in fast-moving environments where priorities shift and structure has to be earned
- Familiarity with software capitalization (ASC 350-40) in a SaaS context nice to have
- Experience coordinating tiered release strategies alongside Product Marketing
- Background in Agile/Scrum environments a plus
- Experience in regulated industries (healthcare, fintech, or similar) where compliance is embedded in the development process
DeepIntent is proud to offer a competitive compensation package inclusive of a base salary range of $110,000 - $135,000. The base salary range takes into consideration each candidate's skills, experience and qualifications. In addition, we offer an annualized bonus/commissions plan and competitive benefits as well as many other company offerings.
We believe great work starts with great support. That’s why DeepIntent offers a competitive, holistic benefits package designed to empower you both professionally and personally.
Here’s what you can expect when you join our team based in the US: Competitive base salary plus performance based bonus or commission, comprehensive medical, dental, and vision insurance, 401K match program, Unlimited PTO policy and paid holidays, remote friendly culture with flexible work options, career development and advanced education support, WFH and internet stipends, plus many more perks and benefits!
Here’s what you can expect when you join our team based in India: Competitive base salary plus performance based bonus, comprehensive medical insurance, and paid holidays. Hybrid-friendly culture with flexible work options, professional development reimbursement, WiFi reimbursement and health and wellness allowance plus many more perks and benefits!
Here's what you can expect when you join our team based in Europe: Competitive base salary plus performance-based bonus, comprehensive medical insurance, and flexible PTO. Hybrid-friendly culture with flexible work options, professional development reimbursement, WiFi reimbursement, and parental leave plus many more perks and benefits!
DeepIntent is committed to bringing together individuals from different backgrounds and perspectives. We strive to create an inclusive environment where everyone can thrive, feel a sense of belonging, and do great work together. DeepIntent is an Equal Opportunity Employer, providing equal employment and advancement opportunities to all individuals. We recruit, hire and promote into all job levels the most qualified applicants without regard to race, color, creed, national origin, religion, sex (including pregnancy, childbirth and related medical conditions), parental status, age, disability, genetic information, citizenship status, veteran status, gender identity or expression, transgender status, sexual orientation, marital, family or partnership status, political affiliation or activities, military service, immigration status, or any other status protected under applicable federal, state and local laws. If you have a disability or special need that requires accommodation, please let us know in advance. DeepIntent’s commitment to providing equal employment opportunities extends to all aspects of employment, including job assignment, compensation, discipline and access to benefits and training.
CCPA Notice: If you are a California resident applying for a role at DeepIntent, we may collect personal information as part of the application process in accordance with the California Consumer Privacy Act (CCPA). To learn more about the categories of information we collect and your rights, please contact PeopleOps@deepintent.com to see our full Applicant Privacy Notice.