Associate Customer Operations Manager at Deel in Canada

Who we are is what we do. Deel is the all-in-one payroll and HR platform for global teams. Our vision is to unlock global opportunity for every person, team, and business. Built for the way the world works today, Deel combines HRIS, payroll, compliance, benefits, performance, and equipment management into one seamless platform. With AI-powered tools and a fully owned payroll infrastructure, Deel supports every worker type in 150+ countries—helping businesses scale smarter, faster, and more compliantly. Among the largest globally distributed companies in the world, our team of 7,000 spans more than 100 countries, speaks 74 languages, and brings a connected and dynamic culture that drives continuous learning and innovation for our customers. Why should you be part of our success story? As the fastest-growing Software as a Service (SaaS) company in history, Deel is transforming how global talent connects with world-class companies – breaking down borders that have traditionally limited both hiring and career opportunities. We're not just building software; we're creating the infrastructure for the future of work, enabling a more diverse and inclusive global economy. In 2024 alone, we paid $11.2 billion to workers in nearly 100 currencies and provided healthcare and benefits to workers in 109 countries—ensuring people get paid and protected, no matter where they are. Our momentum is reflected in our achievements and customer satisfaction: CNBC Disruptor 50, Forbes Cloud 100, Deloitte Fast 500, and repeated recognition on Y Combinator’s top companies list – all while maintaining a 4.83 average rating from 15,000 reviews across G2, Trustpilot, Captera, Apple and Google. Your experience at Deel will be a career accelerator. At the forefront of the global work revolution, you'll tackle complex challenges that impact millions of people's working lives. With our momentum—backed by a $17.3 billion valuation and $1 B in Annual Recurring Revenue (ARR) in just over five years—you'll drive meaningful impact while building expertise that makes you a sought-after leader in the transformation of global work. Summary You’ll be the face and voice of Deel for our clients, both internally and externally. In this dynamic role, you’ll be responsible for building genuine and durable customer relationships while converting those relationships into opportunities for long-term revenue growth. You will serve as our client’s trusted advisor by providing strategic guidance on operational and product-related issues. Simultaneously, you will be an internal advocate for clients with Deel by championing new products and capabilities to facilitate the expansion of each client’s business with Deel. You are a passionate business builder at heart. You get energized by tackling complex, challenging, often ambiguous problems and driving real impact across a business. You are not afraid to get your hands dirty to deliver projects. You are a talented generalist at home, diving into data for insights, and confident in cross-functional project management with multiple stakeholders. Working with great people is a non-negotiable priority because you thrive in a highly collaborative, high-performance team. If that is you, join our team! Responsibilities - Manage and foster relationships with client accounts as part of our growth function - Build relationships and strategically navigate clients through their experience journey - Train your clients on Deel processes and how to navigate the Deel platform successfully to compliment their needs - Lead your client interactions with product adoption and future growth in mind, bringing the discussion back to Deel core value propositions - Strengthen relationships with your accounts, solving their challenges and helping to eliminate and uncover churn - Become a trusted partner to your accounts, understand their business needs and build solutions to their problems as a mini project manager - Collaborate with the wider growth and support organisation inclusive of Account Executives, Strategic CSM’s and onboarding managers to help Deel grow - Be a strong advocate for Deel and the voice of your customer, sharing insights with our Revenue and product teams Qualifications - 1-3+ years of experience, can be in any customer facing role, support, operations, customer success - Ability to manage and prioritize high volumes of customer requests - Have previous experience in at least one of the following: fast-growth startup, payroll company, top-tier consulting, investment banking, private equity - A relationship builder who remains calm and collected when facing crisis or criticism and celebrates partners’ successes with them - Quantitatively inclined and data savvy, you may not be a SQL expert, but you enjoy drawing quick, insightful conclusions from complex data sets, asking critical questions, and synthesizing raw numbers into simple, actionable recommendations - A reliable, motivated self-starter with a passionate growth mentality. You enjoy fast-paced environments, aren’t deterred by setbacks or pivots, and thrive in roles requiring a very high degree of responsibility - Have a solid track record of achievement - e.g., had success in a top-tier company, delivered quantifiable business impact, quickly assumed responsibilities, or won competitive awards - Have a strong analytical foundation with the ability to manipulate and synthesize data - Are curious by nature and interested in making an impact Gestionnaire associé, Succès client Résumé Vous serez le visage et la voix de Deel auprès de nos clients, tant à l’interne qu’à l’externe. Dans ce rôle dynamique, vous serez responsable de bâtir des relations clients authentiques et durables, tout en transformant ces liens en opportunités de croissance de revenus à long terme. Vous agirez à titre de conseiller de confiance en offrant des orientations stratégiques sur les enjeux opérationnels et les produits. Parallèlement, vous serez le défenseur interne de vos clients chez Deel en faisant la promotion de nouveaux produits et de nouvelles fonctionnalités afin de faciliter l’expansion de leurs activités avec nous. Vous avez l’âme d’un bâtisseur. Vous carburez à la résolution de problèmes complexes, stimulants et souvent ambigus, tout en générant un impact réel sur l’entreprise. Vous n’avez pas peur de mettre la main à la pâte pour mener à bien vos projets. Vous êtes aussi à l’aise pour analyser des données que pour gérer des projets multifonctionnels avec plusieurs parties prenantes. Travailler avec des gens d’exception est pour vous une priorité non négociable, car vous vous épanouissez au sein d’une équipe collaborative de haut niveau. Si cela vous ressemble, rejoignez-nous ! Responsabilités - Gérer et entretenir les relations avec les comptes clients dans le cadre de notre croissance. - Bâtir des relations solides et guider stratégiquement les clients tout au long de leur parcours. - Former vos clients sur les processus de Deel et sur l’utilisation optimale de la plateforme selon leurs besoins. - Diriger les interactions clients en misant sur l’adoption des produits et la croissance future, en ramenant toujours la discussion sur la proposition de valeur de Deel. - Renforcer les liens avec vos comptes en résolvant leurs défis et en aidant à identifier et éliminer les risques de désabonnement. - Devenir un partenaire de confiance pour vos clients, comprendre leurs besoins d’affaires et élaborer des solutions à titre de gestionnaire de micro-projets. - Collaborer avec l’organisation élargie de croissance et de soutien, incluant les chargés de comptes, les gestionnaires de succès client stratégiques et les gestionnaires d’implantation. - Être un ambassadeur passionné de Deel et la voix de vos clients en partageant des idées et commentaires avec nos équipes de produits et de revenus. Qualifications - 1 à 3 ans et plus d’expérience dans un rôle client (soutien, opérations, succès client, etc.). - Capacité à gérer et à prioriser un volume élevé de demandes clients. - Expérience préalable dans au moins un des domaines suivants : startup à forte croissance, entreprise de gestion de la paie, firme de consultation de premier plan, banque d’investissement ou équité privée. - Habileté à bâtir des relations, à garder son calme face aux crises ou aux critiques, et à célébrer les succès de ses partenaires. - Esprit quantitatif et aisance avec les données : sans être un expert SQL, vous aimez tirer des conclusions rapides et pertinentes de données complexes et synthétiser des chiffres bruts en recommandations simples et exploitables. - Autonomie, motivation et mentalité axée sur la croissance. Vous aimez les environnements rapides, ne vous laissez pas décourager par les imprévus et excellez dans les rôles exigeant un haut degré de responsabilité. - Fiche de route exemplaire : succès au sein d’une entreprise de premier plan, impact commercial quantifiable, progression rapide des responsabilités ou obtention de prix compétitifs. - Solide base analytique avec la capacité de manipuler et de synthétiser des données. - Curiosité naturelle et désir marqué de générer un impact. Total Rewards Our workforce deserves fair and competitive pay that meets them where they are. With scalable benefits, rewards, and perks, our total rewards programs reflect our commitment to inclusivity and access for all. Some things you’ll enjoy - Stock grant opportunities dependent on your role, employment status and location - Additional perks and benefits based on your employment status and country - The flexibility of remote work, including optional WeWork access At Deel, we’re an equal-opportunity employer that values diversity and positively encourage applications from suitably qualified and eligible candidates regardless of race, religion, sex, national origin, gender, sexual orientation, age, marital status, veteran status, disability status, pregnancy or maternity or other applicable legally protected characteristics. Unless otherwise agreed, we will communicate with job applicants using Deel-specific emails, which include @deel.com http://deel.com and other acquired company emails like @payspace.com http://payspace.com and @paygroup.com http://paygroup.com. You can view the most up-to-date job listings at Deel by visiting our careers page https://www.deel.com/careers. Deel is an equal-opportunity employer and is committed to cultivating a diverse and inclusive workplace that reflects different abilities, backgrounds, beliefs, experiences, identities and perspectives. Deel will provide accommodations on request throughout the recruitment, selection and assessment process for applicants with disabilities. If you require accommodations, please inform our Talent Acquisition Team via this link https://jobs.ashbyhq.com/Deel/form/accommodation-requests and a team member will be in touch to ensure your equal participation. If you have difficulty accessing the form, please email at recruiting@deel.com. As part of our hiring process, we primarily rely on interviews and role-related assessments. In limited cases, we may also consider informal background information relevant to the role, in line with our privacy and fairness obligations. This application process does utilise Automated Employment Decision Tools (AEDT) and AI systems to assist in evaluating candidates based on experience level, technical skills and qualifications. As a fully remote company, we also utilise AI-powered deepfake and fraud detection technologies to verify the authenticity of candidate identities and interactions during assessments and interviews. This processing is conducted in compliance with applicable Data Protection, AI Governance and Labour Laws. We ensure human oversight is maintained in all final hiring decisions. Your personal data is not used to train AI models. For more information on how we process your personal data, please see our Privacy Policy https://www.deel.com/legal/privacy-policy/. - For NYC Residents: In accordance with NYC Local Law 144, an independent bias audit has been conducted on AEDT; results are available at Ashby https://www.ashbyhq.com/downloadables/ashby-bias-audit-08-2024.pdf, Covey https://getcovey.com/nyc-local-law-144.