Technical Writer - Healthcare EHR/EMR at Dedalus CandG · Melbourne

Technical Writer - Healthcare EHR/EMR Location: AUS - Melbourne Do you want a job with a purpose? And do you want to make healthcare safer, better and more reliable? Join our Team! Join us as a Technical Writer – EHR at Dedalus, one of the world’s leading healthcare technology companies, within our ANZ Product Business Unit in Australia, to focus on the Dedalus Electronic Health Record (EHR), with ORBIS EMR at its core, in this role you will do the best work of your career and make a profound impact in providing better care for a healthier planet. What you’ll achieve As a Technical Writer – EHR, you will create clear, structured, and high-quality documentation that enables internal and client teams, across all phases of delivery and all aspects of the product, to effectively understand, develop, and operate within the Dedalus EHR lifecycle. Working with this highly skilled team, you will be making a great impact throughout the healthcare sector. Success in this role requires strong technical writing capability, stakeholder engagement skills, and the ability to manage documentation through structured development and approval workflows in a complex delivery environment. You will Collaborate with product, clinical, technical, and implementation stakeholders to gather information and define documentation requirements Facilitate alignment and agreement on content, ensuring accuracy, completeness, and consistency across contributors Develop and maintain a structured documentation library covering product, implementation, and operational processes across the EHR lifecycle Produce high-quality artefacts including user guides, configuration guides, SOPs, process documentation, knowledge base articles, and release documentation Translate complex system functionality, workflows, and technical configurations into clear, concise, and user-friendly content Align documentation with system configuration, release cycles, and project delivery timelines Maintain version control and ensure documentation is current, traceable, and aligned with system changes Structure and organise content within knowledge management platforms (e.g. Confluence), ensuring usability and accessibility Support implementation and support teams with clear, practical documentation, including troubleshooting guides and FAQs Enable reuse and modularisation of content to support scalability across multiple implementations Contribute to continuous improvement of documentation practices, incorporating feedback and lessons learned Essential Requirements Bachelor’s degree in Technical Writing, Communications, Health Informatics, IT, or a related field (or equivalent practical experience) Experience using documentation and collaboration tools such as Confluence, SharePoint, and Jira Strong proficiency in Microsoft Office and documentation authoring tools 3–5 years’ experience in technical writing, preferably within healthcare, EHR/EMR, or enterprise software environments Demonstrated experience developing documentation across product, project, and operational domains Strong experience working in collaborative environments, engaging multiple stakeholders to gather, validate, and approve content Proven ability to manage documentation through structured review and approval processes Strong ability to translate technical and functional concepts into clear, structured, and user-friendly documentation Familiarity with software development and implementation lifecycles (e.g. Agile, release management, deployment processes) Desirable Requirements Experience with EMR/EHR systems, particularly ORBIS or similar clinical information systems Formal training or certification in technical writing, documentation, or information design (desirable but not mandatory) Understanding of clinical workflows and healthcare operations (e.g. inpatient, outpatient, perioperative settings) Experience supporting large-scale system implementations or digital transformation programs Familiarity with IT service management (ITSM) and knowledge base design for support teams Experience developing technical, integration, or API documentation Understanding of governance, approval, and quality assurance processes for documentation We are Dedalus, come join us Dedalus is committed to providing an engaging, rewarding work experience that reflects the passion our employees bring to our mission of helping clinicians and nurses deliver better care to their served communities. Our company fosters a culture where employees are encouraged to learn and innovate, and to enable and enhance clinical co-operation and processes while making a meaningful difference for millions of people around the world. Each person is the end point and the starting point of the Group’s activities and the ultimate beneficiary. For this reason, we are so proud of doing our very special jobs each day. Our company is enriched by a diverse population of 7,600 people in more than 40 countries that work together to innovate and drive better healthcare options for millions of patients around the world. We are the people of Dedalus. Application closing date: 11th June 2026 Our Diversity & Inclusion Commitment sets out Dedalus’ approach to ensuring respect, inclusion and success for all our colleagues and the wider communities we operate in. It is imperative for us to share our commitment and dedication to ensure an inclusive and diverse workplace. We recognise that we have improvements to make and, on this journey, we must remain authentic and realistic but also ambitious. We welcome applications from Aboriginal and Torres Strait Islander communities. Our diversity & inclusion commitment – Dedalus Global Life Flows Through Our Software #LI-SB1