Associate Solutions Engineer at Decagon in San Francisco, CA

Summary: Decagon is a leading conversational AI platform empowering brands to deliver concierge customer experiences. They are seeking an Associate Solutions Engineer to support the delivery of AI-powered solutions for enterprise customers, working closely with senior team members to articulate value and contribute to customer success during pre-sales engagements. Responsibilities: - Support the delivery of AI-powered solutions for enterprise customers - Work closely with senior Solutions Engineers, Account Executives, and Product teams - Help articulate Decagon’s value and support technical evaluations - Contribute to customer success during pre-sales engagements Required Qualifications: - Have 1–2 years of experience in a customer-facing role such as solutions consulting, technical support, product specialist, or pre-sales engineering - Have a technical foundation, whether through a software engineering background, CS degree, or hands-on coding experience, and are excited to apply it in a customer-facing context - Are eager to collaborate with Account Executives to understand customer pain points and assist in identifying tailored solutions that drive value - Are comfortable learning and using technical tools to build basic product demonstrations, leveraging Decagon's platform to align with customer use cases - Have strong communication skills, with the ability to explain technical concepts clearly to both technical and non-technical audiences - Thrive in a fast-paced, collaborative environment, and are excited to learn from experienced team members while contributing to real customer projects - Have a basic understanding of enterprise go-to-market (GTM) processes, CRM systems, or revenue operations workflows Preferred Qualifications: - Experience in high-growth startup environment Required Skills: Customer-facing experience, Technical foundation Important Skills: Basic product demonstrations, Enterprise GTM processes Nice-to-Have Skills: Learning agility, communication skills, Collaboration