AI Operations Manager at Decagon in Buffalo-Niagara Area

Summary: Decagon is the leading conversational AI platform empowering brands to deliver concierge customer experiences. The AI Operations Manager will drive AI adoption across the business, integrate best-in-class tools, and build AI agents to enhance efficiency and productivity throughout the company. Responsibilities: - Map out the Stack: lead the technical integration and optimization of external tools (e.g., Salesforce, Clay, Gong, enrichment APIs) into a cohesive, automated engine. Then, map processes, build workflows using tools like Dust, Gumloop, n8n, Notion, Cursor, or Claude, plugins, and orchestrate integrations - Build AI Agents: design and deploy agents that optimize account research, reduce manual data entry, and enhance outbound personalization using various tools & APIs, and ship to prod dozens of AI-driven automations or copilots across the company within the first 90 days - Programmatic enablement: partner with leadership to translate company-wide strategies into automated workflows, custom internal tools, and programmatic systems. Unlock hundreds of Decagon team members with their “aha” moment of your product - and therefore drive high usage - AI Culture Driver: build an AI-native culture for the entire business, by identifying and enabling internal “AI champions,” and builders. Programmatically define templates and best practices into team norms. Turn them into people who can’t live without the automation and will be very unhappy if it is taken away - Analytics: measure success by going deep into data and analytics, and have an iterative mindset to problems. Become customer obsessed: customers being our internal stakeholders. We will measure by hours the company saved, and additional return on output efficiency based on how much additional work they’re able to deliver Required Qualifications: - 1-3 years in a high growth technical environment - Experience in AI enablement, AI operations, or AI engineering roles - Comfortable prompting solutions and working with APIs - Skilled with new AI tools like Clay, Claude Code, Cursor, Notion, Unify, Dust/Gumloop/n8n/Zapier - Some SQL, BI, and scripting experience is a plus - Bias toward action and building 'v1 MVP' today - Ability to thrive in the ambiguity of a fast-paced AI startup - Deep empathy to collaborate closely with business teams - Strong communication skills to produce clear presentations and influence teams - Ability to manage cross-functional teams across various departments Preferred Qualifications: - Experience driving internal enablement and change-management initiatives - Some program management experience Required Skills: AI operations, Technical integration, Data analytics Important Skills: AI prompting Nice-to-Have Skills: Empathy, Program management, Builder mindset Benefits: Medical, dental, and vision benefits, Take what you need vacation policy, Daily lunches, dinners and snacks in the office to keep you at your best