Food and Beverage Supervisor at Dean Group… · Glasson

At Dean Group, we reimagine hospitality with character, not conformity. Founded in Dublin and now growing across Europe and the US, we create hotels shaped by personality, culture, and a heart-led hustle. Each of our hotels, restaurants, bars and gyms tells its own story, brought to life through humble hospitality and genuine human connection. Our people are at the centre of it all. They show up with individuality, warmth and curiosity, shaping who we are and how guests experience our hotels every day. We welcome fresh thinking and imagination, because playing it safe never made anything unforgettable.

We are currently seeking an experienced Food and Beverage Supervisor to join the team in Glasson Lakehouse. If you are passionate about exceptional customer service and have previous experience in a busy hotel then we would love to hear from you!

Key Areas

• Shift Supervision & Team Support
• Guest Experience
• Operational Coordination
• Compliance & Standards

Job Purpose

The Food & Beverage Supervisor supports the day-to-day running of the restaurant, bar, and event operations. This hands-on role focuses on supervising shifts, supporting front-of-house teams, and ensuring service excellence in line with brand standards.

Working closely with the Duty Manager, the Supervisor helps coordinate service delivery, motivates team members, and acts as a first point of contact for guests. This role is ideal for someone ready to step into a leadership position while developing their skills toward more senior management responsibilities.

Role Responsibilities

Shift Supervision & Team Support

• Support F&B teams during service across restaurant, bar, and event spaces.
• Lead shift briefings, assign tasks, and ensure service runs smoothly.
• Provide guidance, coaching, and on-the-job training to junior staff.
• Step in to resolve operational issues and escalate where necessary.

Guest Experience

• Act as a visible presence on the floor, engaging with guests throughout service.
• Anticipate and respond to guest needs promptly and professionally.
• Handle minor guest concerns and escalate complex issues to the Duty Manager.
• Maintain brand standards of hospitality, cleanliness, and presentation.

Operational Coordination

• Assist with setup, service, and breakdown of restaurant and event operations.
• Coordinate with kitchen and bar teams for accurate and timely service.
• Ensure service areas are fully stocked, clean, and ready for use.
• Use POS systems (e.g., Micros) for order processing and billing.

Compliance & Standards

• Support health and safety, food safety, and hygiene practices across F&B outlets.
• Carry out daily checks to ensure readiness of service stations and floor areas.
• Assist with stock control, ordering, and waste management.
• Follow company SOPs and licensing regulations at all times.

Preferred Experience

• 1-2 years' experience in an F&B supervisory role (restaurant, bar, or hotel).
• Strong knowledge of food and beverage service standards.
• Confident communicator with good leadership and problem-solving skills.
• Experience with POS systems (Micros or similar) desirable.
• Ability to stay calm under pressure in busy service periods.
• Flexible availability including evenings, weekends, and events.

Benefits

• Global discounted staff room rates across the group
• Complimentary bus service to and from the hotel
• Subsidized after-hours taxi service
• 50% off Food and 25% Beverage across the group
• Accrued Annual Leave with Service
• Friends and Family discount
• Gym Membership Discounts*
• Continual training and development
• Career progression within the Group
• Gratuities *
• Meals on shift
• Bike to work scheme
• Taxsaver for travel
• Refer a friend scheme
• Wellness at work events and access to wellness platform
• Employment Assistance Programme
• Group discounts for cinema tickets, shopping deals etc
• Team appreciation days
• Service recognition
• Regular funfilled activities and gatherings for all teams across the group
• Applicable to certain positions

Dean Group owns and operates a number of hotel across Ireland, in certain instances we may feel your skills and experience may suit another role we have available. By submitting your application, you are permitting Dean Group to contact you for other opportunities within the Group

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