Client Business Manager at De la Cruz in San Juan, Puerto Rico, PR

About DLC Group 

DLC Group is a leading independent marketing firm, established in 1985, specializing in creative brand experiences. We develop effective and creative business solutions for our clients.  We build on the core pillars of Brand Equity, Culture Intelligence and Audience Segmentation, to design meaningful omni channel creative experiences, led by data, enabled by technology.  We do this by leveraging marketing programs that deliver creative excellence and business growth.

 

Who we are:

We are a team of multicultural creators, innovators, technologists and curious professionals that are changing the way business is done. With HQ’s in San Juan, PR and offices in Miami and Colombia, we are focused on combining our understanding of the power of creativity, media insights, data analysis and public relations influence to deliver tailored solutions that produce measurable business results for our clients.

Summary/Objective:

Responsible for the servicing and profitability of one or more agency accounts and to plan the clients’ short and long-term marketing strategies, as well as taking responsibility for “bottom-line” accountability.  In addition, will maintain contact with all levels of management within the assigned clients, particularly Middle Management.  Provides solutions or services to his/her employer and employer affiliates and subsidiaries (“Company”)

Essential Duties and Responsibilities:

• Responsible for the creative team to develop business ideas solutions for our clients.
• Responsible for developing creative award-winning ideas at local and international festivals.
• Responsible for handling the majority of issues related to the selected client(s) and to inform immediate agency executives of any serious issues needing escalation, and be able to recognize additional opportunities within the account to expand the business.
  
  

Client Relationship Management-  

• Assumes primary lead for the client upon acceptance of proposal
• Maintains and manages existing business opportunities with existing clients
• Assists with the development of client agendas and slide presentations

• Reviews and forwards status/contact reports to clients after each client contact

Project Management

• Provides direction to the support team on all aspects of project management to ensure client expectations are met or exceeded
• Manages projects by utilizing approved internal project briefs, proposal templates, and budget tools
• Collaborates with the internal team on the overall project plan, objectives, milestones, and deliverables Leadership
• Functions as the internal team leader by ensuring that all members of the team work together smoothly and effectively
• Manages, mentors, personnel at the Jr. Client Business Manager and Client Business Manager levels
• Conducts performance reviews, prepares development plans, and sets goal for direct reports

Staff and Project Leadership- 

• Successfully focus the efforts of agency personnel so that projects are completed as proposed – on time, within budget and with a minimum of disruption to daily activity of client or agency. 

• Proactively develop additional ideas,  not included in Client’s plan that will generate additional revenues for the agency

Analytic and Planning Abilities- 

• Employ a range of thinking and decision-making skills – “what if”, “critical” and “judicious” approaches to client issues and initiatives.

Organizational Skills-

• Is essentially the lead project manager on client projects and must demonstrate an ability to organize workload and workflow.

Adherence to Agency Processes-

• Must consistently utilize agency tools and processes to manage projects to an on-time and on-budget completion and to support the information needs of agency management.
  

• Responsible for maintaining the professional and technical knowledge required to perform the duties
• Responsible to comply with all Company’s policies as describe in the Employee Manual
• Responsible for hiring, orient and train, assign work, keeping written records of performance problems, address performance problems through corrective action and/or dismissal, evaluate performance by completing a written annual appraisal, approving time records and requests for time off.
• Additional responsibilities include: 
• developing assigned staff, mentoring, motivating your assigned staff, individually and as a group; understanding and supporting diversity; and establishing an effective work team. 

Other Duties: 

Please note this job description is not designed to cover or contain a comprehensive listing of activities, duties or responsibilities that are required of the employee for this job. Duties, responsibilities and activities may change at any time with or without notice. 

Special Projects 

Develops and implements projects and programs to standardize efforts; improve processes; and reduce, avoid, or contain costs.

Supervisory Responsibility:

This position  does not have direct supervisory responsibility but may supervises the Jr. Client Business Manager and Client Business Manager positions by serving as a coach and mentor for other positions in the department.

Job Competencias:  

1. Organizational Skills and Problem Solving
2. Results Oriented
3. Communication Proficiency
4. Time Management Skill
5. Effectiveness/Credibility
6. Business Alignment
7. Decision Making and Judgement
8. Analysis/Reasoning and Attention to details
9. Influencing Others
10. Researching information
11. Accountability & Dependability
12. Adaptability & Flexibility
13. Self-Management and Tact
14. Stress Tolerance
15. Planning, Organizing and Staff Management

Core Competencies: 

• Creativity – ideas that transforms
• Knowledge – Better informed leads to better results
• Encouraging Leadership and Responsibility
• Teamwork – Stronger as a collective team
• Service - Commitment to our clients
• Best People
• Committed to Greatness

Preferred Education and Related Experience: 

• Bachelor’s Degree in Marketing, Advertising, Communication, or related subject

• 3-5 year’s experience as a  Account Executive or 4 to 6 years of project coordination or related experience, or a minimum of two to four years of product development and/or brand/project management experience.

Knowledge and Critical Skills Required: 

1. Excellent written and verbal communication in English and Spanish
2. Presentation/ Selling Skills
3. Excellent computer skills
4. Multitasking and proven critical thinking skills
5. Strong passion for and knowledge of technology and digital marketing

Physical Demands:

The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. While performing the duties of this job, the employee is regularly required to talk or hear. The employee frequently is required to stand; walk; use hands to finger, handle or feel; and reach with hands and arms. The employee might occasionally lift around 50 pounds. Specific vision abilities required by this job include close vision and color vision.

Work Environment:

The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job. The noise level in the work environment is usually normal.