ENTRY LEVEL DISPATCHER / ADMIN - Bedford, OH at DCOMM in Bedford, OH

Description

DCOMM is seeking a motivated and dependable Dispatcher / Administrative Assistant to support our field operations team in Ohio, Wisconsin, Missouri, and Pennsylvania. This is an entry-level opportunity ideal for someone looking to start a career in operations, dispatching, telecommunications, or construction support.

In this role, you will assist with administrative tasks while learning the day-to-day responsibilities of dispatch operations that support broadband and fiber field teams. You’ll help coordinate schedules, communicate with technicians and leadership, update systems and records, and ensure information is organized and accurate.

This position is designed to provide hands-on training and growth opportunities into a Dispatcher or Operations Coordinator role over time. The ideal candidate is organized, eager to learn, dependable, and comfortable communicating with both office staff and field personnel.

Requirements

YOUR ROLE IN ACTION

• Provide administrative support to Dispatch and Operations teams
• Assist with scheduling and routing field technicians and crews
• Answer incoming calls, emails, and messages from employees and customers
• Update spreadsheets, dispatch boards, and internal tracking systems
• Maintain accurate records of work orders, schedules, and project updates
• Communicate schedule changes and job updates to field personnel
• Support data entry and document organization for operations activities
• Learn dispatch procedures, scheduling processes, and field coordination
• Assist leadership with reporting, file management, and operational support
• Maintain professionalism and urgency in a fast-paced environment
• Perform other duties as assigned to support business operations

WHAT WE’RE LOOKING FOR

• Strong communication and organizational skills
• Basic computer skills including Microsoft Outlook, Excel, and Word
• Ability to multitask and stay organized in a fast-paced environment
• Positive attitude and willingness to learn
• Dependable attendance and strong follow-through
• Comfortable communicating with field employees and office staff
• Ability to handle changing priorities and schedules
• Previous office, customer service, administrative, or dispatch experience is a plus, but not required

WHY JOIN DCOMM

• Entry-level opportunity with long-term career growth potential
• Hands-on training in dispatch and field operations
• Opportunity to learn the broadband and telecommunications industry
• Supportive team environment
• Stable, growing company with over 20 years of industry experience
• Opportunity to grow into Dispatcher, Operations Coordinator, or leadership support roles

WORK ENVIRONMENT

• Office-based position
• Frequent communication with field technicians and leadership teams
• Fast-paced operational environment supporting active field projects
• Primarily seated/computer-based work with frequent phone and email communication

WORK SCHEDULE:

This position follows a structured weekly schedule as outlined below:

Monday, Tuesday, Thursday, and Friday: 7:30 a.m. – 6:00 p.m., with an unpaid break from 10:30 a.m. to 1:30 p.m.

Saturday: 7:30 a.m. – 1:00 p.m.

Work hours and schedule may be subject to change based on business needs.

EMPLOYEE BENEFITS

• Competitive hourly pay
• Paid training
• Health, dental, and vision insurance options
• Paid time off (PTO)
• Career development opportunities
• Company-provided equipment and systems access

COMMITMENT TO EQUAL OPPORTUNITY

DCOMM is an Equal Opportunity Employer committed to creating an inclusive workplace where all employees are treated with respect and professionalism. We value diversity and are committed to providing equal employment opportunities for all applicants and employees in accordance with applicable laws.