Senior Officer/Officer, Specialist,… at DBS Bank · Hong Kong

Business Function Technology and Operations (T&O) enables and empowers the bank with an efficient, nimble and resilient infrastructure through a strategic focus on productivity, quality & control, technology, people capability and innovation. In T&O, we manage the majority of the Bank's operational processes and inspire to delight our business partners through our multiple banking delivery channels.

Responsibility

• Perform customer setup and maintenance for internet enterprise banking services with accuracy and timeliness
• Provide 2nd level client services. Handle customer complaints and resolve / escalate problems in an efficient manner
• Handle the day-to-day operations. Perform checking on work done, reconciliation of General Ledger accounts, preparation of transaction and miscellaneous reports, etc.
• Comply with statutory rules and Audit / Risk Management guidelines. Report any suspicious / outstanding transaction or incident to supervisor, Department Head and other relevant parties
• Participate in UAT for new enhancements. Review business requirements and functional specifications. Prepare test cases and conduct testing
• Participate in project initiatives and business development, e.g. customer implementation, business continuity management, review of operational procedures, policies and guidelines; specific and job related training, etc.
• Handle regular and ad hoc tasks as designed by supervisor and Department Head
• Comply with UDMA Policy requirement as well as UDMA governance process, control and support tasks, if required

Requirement

• Degree or related Diploma are preferred
• At least 2 years of relevant working experience in banking operations and practices
• Good knowledge and experience of banking operations and account services processing
• Cash products’ knowledge and Operational skills
• Accuracy and thoroughness in work
• Good senses of risk control and management
• Result and customer service oriented
• Self-motivated with good analytical mind and problem-solving skills
• Good team player, supportive and flexible to take up departmental tasks
• Good PC knowledge and skills

Apply Now We offer a competitive salary and benefits package and the professional advantages of a dynamic environment that supports your development and recognises your achievements.

We regret only shortlisted candidates will be notified.

Location: Two Harbour Square

Job: Operations

Schedule: Regular

Employee Status: Full time