Customer Service Representative (3rd Shift) at Dayton… · Des…

Summary: Dayton Freight Lines, Inc. is a stable and growing organization providing comprehensive services in freight management. They are seeking a Customer Service Representative to assist customers with inquiries related to freight pickup, rate quotes, and shipment tracking while maintaining excellent communication with both internal and external clients. Responsibilities: - Customer Service Representatives are responsible for assisting Dayton Freight customers with a variety of inquires including freight pickup requests, rate quotes or freight charges, hot shipments, shipment tracing and appointments or special requests - Assist the Service Center Manager - Take and deliver messages for the Service Center Manager and Account Managers - Provide assistance to Drivers - Prepare bills of lading and delivery receipts - Maintain excellent communication with external and internal customers as well as interline companies - May Be Asked To Assist With - Payroll - Data entry - Freight reports - Driver collect reports - Billing and filling Required Qualifications: - Skillful in Microsoft Office Programs - Excellent keyboarding skills - Has worked in a fast paced environment and has excellent attention to detail - Experience with handling a high volume of phone calls - Exceptional communication and customer service skills Required Skills: Microsoft Office, Keyboarding, Phone Call Handling, Customer Service Benefits: Health, Dental, Vision, AD&D, 401(k), Paid holidays (8), Paid vacation, Personal days