Payroll Specialist II at Dayforce in Bengaluru, Karnataka, IN

JOB SUMMARY

Responsible for ensuring all aspects of the payroll cycle, including tax, benefits, garnishments, etc. are processed, reconciled, audited and transmitted accurately and timely Ensure accurate and timely processing of payroll impacting changes, tax forms, payments and payroll processing for assigned clients Responsible for quality control and auditing to ensure accuracy and low error or defect percentage Work with cross-functional internal partners to resolve client payroll matters and employee inquiries Provide Payroll support services to clients according to Ceridian contract, legislative requirements and business needs Manage client and consumer related tasks within the case management system ensuring all documentation is complete, accurate, and timely

ESSENTIAL FUNCTIONS

Drive customer satisfaction by providing high quality of service Think and act ahead, spot opportunities and act accordingly and proactively contribute to process improvements
Adhering to and reporting on SLA metrics Create, update standard operating procedures Meets quality control standards Manage client and consumer related tasks within the case management system ensuring all documentation is complete, accurate, and timely.

Performs administrative functions as required Responsible for quality control and auditing to ensure accuracy and low error or defect percentage

Work with cross-functional internal partners to resolve client payroll matters and employer and employee inquiries Ability to communicate and collaborate with clients and internal team members Responsible for ensuring all aspects of the payroll cycle including all payroll impacting changes are processed, reconciled, audited and transmitted accurately and timely Provide Payroll services to clients according to Ceridian contract, legislative requirements and business needs

EDUCATION & EXPERIENCE REQUIREMENTS

Must have a minimum of 2.5 years of work experience - US Payroll Knowledge) & Max 4.5 Years of experience Good time management to meet the deliverables Understanding of SLAs and payroll deliverables Ability to communicate and collaborate with clients and internal team members Can work as part of a team and independently with little supervision Have an “I own it” attitude about deliverables and projects from start to finish

A desire to continually learn and thrive in a fast-changing environment

Experience in an outsource environment an asset

Good analytical, organizational, and problem-solving skills Proficiency in Microsoft Word, Excel Be flexible in work schedule to support clients and team based on business needs

Fluent in English both verbal & written Experience with Dayforce or similar cloud payroll technology an asset Basic understanding of payroll, benefits and taxation and some understanding of legislative requirements