Director, Revenue Operations (ROPS) at DaVita · Malvern

Director, Revenue Operations (ROPS) Location: 00760 - Team Liberty-Malvern Business Office Posting Date 05/08/2026 2476 Swedesford RdSTE 150, Malvern, Pennsylvania, 19355-1456, United States of America No Brag, Just Fact! Over the last decade, we set out to be the world's greatest dialysis company, and over the next decade, we're poised to build the greatest healthcare community the world has ever seen. When you join the DaVita Village, you're joining a winning team. Through our commitment to training, growth and quality, we consistently achieve superior clinical outcomes while giving teammates the opportunity to excel in an award-winning environment that enables them to thrive both professionally and personally. Here's what you can expect as a Director, Revenue Operations Analytics & Excellence at DaVita: Position Overview: We are seeking a strategic, innovative, and inspiring leader to oversee our Operations Analytics team, responsible for delivering data-driven insights and process improvements across our revenue cycle. This role is pivotal in driving measurable business impact, optimizing collections and credits, and developing high-performing analytical talent. As a key leader in our Revenue Operations (ROPS) organization, you will shape team design, promote operational excellence, and champion a culture of growth, learning, and continuous improvement. This is a remote role with 10-15% travel. Denver, Colorado is preferred, but other locations may be considered. Responsibilities include, but are not limited to: Core Responsibilities Operational Excellence & Analytics Oversight Own the health, performance, and business outcomes of a revenue cycle analytics team serving internal operations partners. Design and manage an organizational structure that aligns analytics support with operational needs. Provide oversight of analytical initiatives supporting payor collections, payment integrity, credits, and performance reporting. Implement scalable tools, methodologies, and KPIs to monitor, assess, and improve operational performance. Foster a culture of compliance and accountability, ensuring adherence to regulatory and internal standards. Strategic Thinking & Innovation Translate enterprise goals into clear, actionable analytics strategies that unlock value across ROPS functions. Develop and champion innovative solutions that drive sustainable improvements in recovery rates and cost efficiencies. Anticipate future business needs and proactively position the team to meet evolving challenges with creative, data-informed solutions. Collaborate cross-functionally with senior leaders to shape business strategy through analytics. Team Development & Talent Stewardship Lead talent strategy, including recruitment, training, and career pathing for both new and experienced analysts. Build a strong bench of future leaders by coaching, mentoring, and providing development opportunities aligned to individual and business goals. Promote a high-performance team culture rooted in DaVita’s Mission and Core Values. Ensure robust onboarding, training, and knowledge management practices that support both team effectiveness and individual growth. Influence, Leadership & Communication Serve as a thought partner to senior executives, offering clear and compelling insights that drive strategic decisions. Communicate complex analyses and recommendations clearly and persuasively to both technical and non-technical audiences. Build and maintain strong, trust-based relationships across ROPS and adjacent functions to influence beyond direct authority. Lead presentations, initiatives, and executive discussions that shape enterprise direction and cross-functional alignment. Minimum Qualifications Bachelor’s degree required, Master’s degree in Business or a related field preferred. 5+ years of progressive leadership experience, including direct oversight of analytics or operations teams. Proven success in developing strategic capabilities and leading enterprise-level initiatives. Experience designing, leading, and scaling high-impact teams that support operational functions. Strong business acumen, analytical capability, and communication skills. Healthcare industry experience preferred, but not required. Here is what you can expect when you join our Village: • A "community first, company second" culture based on Core Values that really matter. • Clinical outcomes consistently ranked above the national average. • Award-winning education and training across multiple career paths to help you reach your potential. • Performance-based rewards based on stellar individual and team contributions. • A comprehensive benefits package designed to enhance your health, your financial well-being and your future. • Dedication, above all, to caring for patients suffering from chronic kidney failure across the nation. Enter text here Join us as we pursue our vision "To Build the Greatest Healthcare Community the World has Ever Seen." Why wait? Explore a career with DaVita today. Go to http://careers.davita.com to learn more or apply. What We’ll Provide: More than just pay, our DaVita Rewards package connects teammates to what matters most. Teammates are eligible to begin receiving benefits on the first day of the month following or coinciding with one month of continuous employment. Below are some of our benefit offerings. Comprehensive benefits: Medical, dental, vision, 401(k) match, paid time off, PTO cash out Support for you and your family: Family resources, EAP counseling sessions, access Headspace®, backup child and elder care, maternity/paternity leave and more Professional development programs: DaVita offers a variety of programs to help strong performers grow within their career and also offers on-demand virtual leadership and development courses through DaVita’s online training platform StarLearning. At DaVita, we strive to be a community first and a company second.  We want all teammates to experience DaVita as "a place where I belong."  Our goal is to embed belonging into everything we do in our Village, so that it becomes part of who we are. We are proud to be an equal opportunity workplace and comply with state and federal affirmative action requirements. Individuals are recruited, hired, assigned and promoted without regard to race, national origin, religion, age, color, sex, sexual orientation, gender identity, disability, protected veteran status, or any other protected characteristic. This position will be open for a minimum of three days. For location-specific minimum wage details, see the following link: DaVita.jobs/WageRates Compensation for the role will depend on a number of factors, including a candidate’s qualifications, skills, competencies and experience. DaVita offers a competitive total rewards package, which includes a 401k match, healthcare coverage and a broad range of other benefits. Learn more at https://careers.davita.com/benefits Colorado Residents: Please do not respond to any questions in this initial application that may seek age-identifying information such as age, date of birth, or dates of school attendance or graduation. You may also redact this information from any materials you submit during the application process.  You will not be penalized for redacting or removing this information.