Summer Intern at Davidson Hospitality Group in Monterey, CA

Summary: Davidson Hospitality Group is an award-winning hospitality management company seeking a Summer Intern to join their team at Hyatt Regency Monterey Hotel and Spa. The role involves providing exceptional customer service, participating in training programs, and assisting in various hotel operations to enhance guest experiences. Responsibilities: - Provide exceptional customer service and respond to guest inquiries and requests - Participate in training programs and shadowing opportunities to gain knowledge and skills - Embrace opportunities to assist in other areas of hotel operation - Address guest inquiries or complaints promptly, escalating complex issues to the Manager on Duty when necessary - Act as a "Guest Ambassador," identifying potential service gaps and proposing creative solutions to improve the guest journey Required Qualifications: - Capable of 10 week commitment - Passion for Hospitality: Enthusiastic about hotel operations with a desire to learn and grow - Pursuing Hospitality Education: Current enrollment in a hospitality program - Team Player: Collaborative spirit and ability to work seamlessly with a diverse team - Adaptability: Willingness to take on various tasks and adapt to a fast-paced environment - Customer-Focused: Commitment to delivering exceptional guest experiences - Attention to Detail: Strong organizational skills and an eye for detail - Communication Skills: Effective verbal and written communication skills - Positive Attitude: Eager to contribute, learn, and thrive in a dynamic setting Required Skills: Passion for Hospitality, Customer-Focused Important Skills: Pursuing Hospitality Education Benefits: Free housing (shared accommodation), Hotel Discounts, Laundry on site, 50% on meals (to go from the restaurant and market), Employee Recognition programs, Employee Assistance Program