CPC Support Team Lead at Datavant in Remote

Summary: Datavant is the data collaboration platform trusted for healthcare, providing critical data solutions for organizations across the healthcare ecosystem. The CPC Support Team Lead is responsible for ensuring effective support and guidance to a team of Customer Support staff, maintaining excellent customer relations and meeting department productivity expectations. Responsibilities: - Monitor Daily Customer Service operations: - Direct and support team members by answering any day to day questions as needed - Monitor team productivity ensuring the successful and smooth flow of work within the team is maintained and department expectations are met - Ensure the team is conforming to Federal and HIPAA regulations - Train new hires in all aspects of the Customer Service responsibilities - Maintain and update any training materials - Answer and conduct business on the telephone or via email while maintaining a high level of professionalism and excellent customer service skills - Provide backup on any Customer Service function as needed - Provide 1st level escalation for CS team members - Maintain open lines of communication with other employees and members of management in regards to any problems, complaints, incidents, etc - Performs work in accordance with the training and direction provided and adheres to facility specific procedures - Maintain an acceptable attendance record and reports to work as scheduled - Performs other duties as assigned Required Qualifications: - High school diploma or equivalent. (Must be from an Accredited Institute recognized by the State Dept. of Education.) - Friendly, professional manner of communication. Good customer service skills - Minimum 1 year of customer service experience - Experience with multi-line phone system is required - Computer proficiency: Knowledge of MS-Office at intermediate/advanced level and one year experience would be beneficial - Ability to stay organized while working quickly - Strong attention to detail is also required - Passing annual Introductory HIPAA examination. (Testing to be given annually in accordance with employee review.) - Required to take and pass a 90-day ROI Certification course with a score of 85% or higher - To ensure the safety of patients and staff, many of our clients require post-offer health screenings and proof and/or completion of various vaccinations such as the flu shot, Tdap, COVID-19, etc - For remote work, this position requires that you provide a high-speed internet connection, subject to applicable expense reimbursement requirements (if any), and a work environment free from distractions Preferred Qualifications: - Experience in the following fields would be beneficial: Data Entry, Medical Records, Health Care, Insurance Claims Processing and Proof Reading/Editing of Documents Required Skills: HIPAA Compliance, Multi-line Phone System, MS Office, Data Entry, Medical Records, Insurance Claims Processing, Proofreading, ROI Certification