IT Technician at DATAMARK, Inc. in El Paso, TX

At DATAMARK, Inc., we simplify complex business problems for large enterprises—and we do it with a team that thrives on Teamwork, Integrity, Respect, and Teachability. We’re looking for an IT Technician who’s ready to jump into a dynamic role that blends analytical thinking, hands-on technical work, and user support. If you're a tech-savvy problem solver who’s passionate about keeping systems running smoothly and empowering users, we want you on our team!

What You’ll Do:

• IT Technicians deliver Level 2 triage and onsite support for Systems, Network, and Telecom.
• Plan, install, and maintain personal computer systems—both new and existing.
• Collaborate with end users to assess hardware/software needs and deliver tailored solutions.
• Manage and maintain a spare parts inventory for desktops, laptops, and endpoint peripherals.
• Install and update hardware and software across the organization.
• IT Technicians train users on equipment and software to ensure confident, efficient use.
• Work on moderately complex applications and contribute to continuous tech improvement.

What You Bring:

• A proactive mindset and a passion for technology.
• Strong troubleshooting skills and a knack for solving real-world IT challenges.
• Excellent communication and a customer-first attitude.
• Experience in desktop support, hardware/software installation, and network fundamentals.

Education:

• Associate’s degree or technical degree in a computer-related field, or equivalent work experience
• A minimum of 2 years in an IT Technician or equivalent role

• Strong orientation toward end-user support, with experience in Windows software and hardware

• Proficient in Microsoft Office Suite, OneDrive, and Teams
• Working knowledge of:
• Microsoft Windows operating systems
• PC-based application software
• Printers, networking, and telecommunications
• Windows system hardware and peripherals
• Skilled in using remote support tools
• Ability to diagnose and resolve hardware issues, including component-level troubleshooting and repair

• Flexibility to work early mornings, late evenings, and weekends as needed

• Excellent verbal and written communication skills

• Professional and personable demeanor when interacting with end users
• Strong attention to detail, accuracy, and dependability
• Ability to manage time effectively and complete tasks promptly

What We Offer:

• Comprehensive Health Care: Medical, dental, and vision plans
• Retirement Savings: 401k
• Life Insurance: Basic, voluntary, and AD&D coverage
• Paid Time Off: time off and major holidays
• Disability Coverage: Short-term and long-term disability plans
• Professional Growth: Training and development to advance your career.
• Wellness Resources: Support for your overall well-being.
• Salary: $18.00/HR