IT Support Technician Intern at Datadog in Boston, MA

Summary: Datadog is a global SaaS business focused on digital transformation and cloud monitoring. They are seeking IT support interns to assist with troubleshooting, employee onboarding, and managing internal systems and tools. Responsibilities: - Learn and assist in providing customer service and technical support for our employees - Shadow and support laptop deployment as part of onboarding and refresh cycles - Participate in new hire orientations to understand policies, best practices and services used within Datadog - Assist with general ticketing, account management, and basic troubleshooting under supervision - Help maintain hardware and software inventory - Contribute to documentation creation and maintenance - Observe and support unified communications setups in conference rooms and common areas - Participate in team meetings and knowledge-sharing sessions - Gain exposure to deployment and security-related projects - Develop skills in various SaaS tools and IT workflows Required Qualifications: - You are targeting a 2027 full-time start date - You are in the process of receiving/have a degree in IT, Communications, or a related field; or have equivalent experience - You are passionate about technology and eager to learn - You love working in a team and helping people - You have a basic understanding of computer hardware and software - You are curious about how things work and enjoy problem-solving - You want to gain experience in a fast-paced, high-growth startup environment - You have a positive attitude and are ready to learn from experienced team members - You are available to work full-time from the Datadog Boston office from following period: June 1, 2026 - August 21, 2026 Preferred Qualifications: - Familiarity with macOS, iOS, or other Apple devices is a plus - Basic knowledge of Google Workspace or other SaaS applications is a plus Required Skills: Computer Hardware, Computer Software, macOS, iOS, Chrome OS, Windows, Google Workspace, Slack, Zoom, Jamf, SaaS Applications, Technical Support, Customer Service, Eagerness to Learn Benefits: Opportunities to work with teammates in-office and across the globe on meaningful challenges that will keep you thinking, Intradepartmental mentor and buddy program for in-house networking, In-person intern cohort and monthly company social events, An inclusive company culture, ability to join our Community Guilds (Datadog employee resource groups), Relocation support and travel benefits, Unlimited snacks and drinks in our office; catered lunches on Monday, Wednesday, and Friday, Beautiful offices in convenient locations, Healthcare, Paid time off, Benefits related to traveling and relocation, if eligible