Customer Success Associate - Denver at Datadog in Denver, CO

Summary: Datadog is a global SaaS business focused on delivering solutions for digital transformation and cloud monitoring. As a Customer Success Associate, you will manage strategic relationships with customers, drive product adoption, and ensure a positive customer experience across a high volume of accounts. Responsibilities: - Identify target opportunities, manage the full sales cycle and proactively build strategic relationships with customers and focus on retention - Manage requests from your book of business such as but not limited to technical support escalations, billing questions, documentation/enablement requests to ensure a positive customer experience - Pivot account management strategy based on different customer requirements and needs seamlessly and efficiently - Act as an advisor to customers to ensure they’re leveraging the solution effectively - Monitor and identify usage trends to uncover renewal risks and support greater adoption rates - Collaborate cross-functionally with internal Datadog teams (support, product, finance, and legal) Required Qualifications: - Customer-minded, always trying to provide the most value possible - Driven and motivated by a career in sales with a strong desire to grow a career in Customer Success - A strong communicator (written and verbal) with excellent attention to detail - Experienced in independently negotiating contract terms and overcoming pricing objections for up-sell/cross sell activities - 1+ years of experience in a customer account facing role and desire to grow a career in Customer Success - Passionate about building long term and lasting relationships Required Skills: Customer Success, Account Management, Contract Negotiation, Sales, Technical Support, Usage Trend Analysis, Customer-mindedness Benefits: Best-in-breed onboarding, Sales training in MEDDIC and Command of the Message, An inclusive company culture, opportunity to join our Community Guilds, Intra-departmental mentor and buddy program for in-house networking, Continuous professional development, product training, and career pathing, New hire stock equity (RSU) and employee stock purchase plan (ESPP), Generous global benefits, Healthcare, Dental, Parental planning, Mental health benefits, A 401(k) plan and match, Paid time off, Fitness reimbursements, Discounted employee stock purchase plan