Enterprise Carrier Success Manager at DAT Freight &… · Remote

Summary: DAT Freight & Analytics is a next-generation SaaS technology company specializing in freight and logistics innovation. The Enterprise Customer Success Manager will manage customer engagement and product usage for key carrier customers, ensuring they realize the value of DAT's solutions through training, issue resolution, and proactive communication. Responsibilities: - Account Planning: Use internal tools and data to develop customer engagement plans, identify gaps in usage, and take action to drive adoption - Customer Training & Enablement: Understand DAT’s product suite and services to effectively communicate value, provide training, and support day-to-day customer needs - Cross-Functional Collaboration: Work closely with internal stakeholders and bring in appropriate DAT resources to support customer success - Issue Resolution: Proactively resolve client issues or concerns, acting as a customer advocate within the organization. Solving for compliance and receivables for current enterprise customers - Proactively identifies upsell and cross-sell opportunities across the account base while also identifying at-risk accounts before they reach cancellation - Engagement Cadence: Maintain regular communication with customers to understand evolving needs and ensure alignment with DAT solutions Required Qualifications: - 1–3 years of experience in a Customer Success, Account Management, or similar customer-facing role - Strong interpersonal and communication skills with a customer-first mentality - Excellent problem-solving and multitasking abilities - Ability to travel up to 10% - Highly organized and able to manage several initiatives simultaneously Preferred Qualifications: - Bachelor's degree preferred Required Skills: Customer Success, Account Management, Product Usage Analysis, Compliance Management, Receivables Management Benefits: Medical, Dental, Vision, Life, and AD&D insurance, Parental Leave, Up to 20 days of paid time off starting in year one, An additional 10 holidays of paid time off per calendar year, 401k matching (immediately vested), Employee Stock Purchase Plan, Short- and Long-term disability sick leave, Flexible Spending Accounts, Health Savings Accounts, Employee Assistance Program, Additional programs - Employee Referral, Internal Recognition, and Wellness, Free TriMet transit pass (Beaverton Office), Competitive salary and benefits package, Work on impactful projects in a cutting-edge environment, Collaborative and supportive team culture, Opportunity to make a real difference in the trucking industry, Employee Resource Groups