Customer Service Representative at Dash BPO · Nairobi…

We are looking for an individual to join our operation as an Agent. The basic function of this individual is to receive incoming calls and address all customer needs while adhering to company policies and procedures. Key Responsibilities • Previous customer support experience preferred. • Previous sales experience is required, preferably within an international contact center, hospitality, travel, leisure, or customer service environment. • Proven ability to meet or exceed sales targets and convert customer interactions into sales opportunities. • Attention to detail so you may know when to escalate anomalies. • High energy and engaging personality. • Identify customers’ needs, clarify information, research every issue, and provide accurate, valid, and complete information by using the right tools. • Have a natural flair for making sales and a successful sales background. • Be confident in upselling, cross-selling, and promoting value-added products and services during customer interactions. • Have experience working with high-end customers. • Excellent communication skills are a MUST. • Be humble, as we sometimes get escalated for incidents that are outside of our control. • Must be willing to work with Back Office and Chat channels over and above the voice channel. • Understanding of PCI Compliance. • Willing to work international hours with reliable transport, as attendance is a major KPI. • Sense of urgency when there’s a crisis. • Build relationships and liaise with all support departments respectively. • Able to follow communication procedures, guidelines, and policies. Requirements • International Customer Service • Neutral Accent – Non-negotiable • Strong communication skills – Non-negotiable • Typing • Sales and objection-handling skills • Ability to identify sales opportunities and confidently close sales where appropriate • Strong active-listening skills • Ability to display professionalism • Ability to multi-task • Ability to manage time effectively • Ability to work with minimal supervision • Ability to manage time effectively.