Collections Specialist at Darn Tough Vermont in Waterbury, VT

The Company:

Founded in 1978, Cabot Hosiery Mills is an American manufacturer of premium socks with uncompromised comfort, durability, and fit. With a family of brands including Darn Tough Vermont, Wide Open, and Cabot & Sons, our mission is to make the world’s best socks, in Vermont, USA, and back them with our Unconditional Lifetime Guarantee. We are family owned, three generations strong, and have yet to produce our best sock.

Job Summary:

As we continue to scale one of the fastest growing apparel brands, we are seeking a Collections Specialist to join our Cash and Credit team and be responsible for managing the company’s outstanding receivables by ensuring timely payment from customers, resolving billing issues, and reducing delinquency. Reporting directly to the Cash and Credit Supervisor, this role combines customer service, problem‑solving, and financial follow‑through to protect cash flow and maintain positive customer relationships.

The ideal candidate will have accounts receivable experience in a B2B environment, familiarity with dispute-resolution process, knowledge of credit and collections best practices and experience with collections software. We are looking for someone who can build strong working relationships with customers and internal teams such as Sales and Dealer Service.

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Key Responsibilities:

• Contact customers to resolve past due balances and discrepancies
• Assist B2B customers via phone and email
• Leverage AR Automation Software (YayPay) to document and track collection contacts and maintain collections portfolio
• Escalate high-risk accounts to credit analyst and management
• Negotiate Payment Plans
• Monitor credit stops and release orders for customers with credit card terms
• Lead Weekly Collections Meeting
• Support AR processes for Buying Groups and EDI
• Coordinate process for customers that Pre-Pay for Orders
• Partner with logistics team to monitor chargebacks

Qualifications:

• High school diploma required; associate or bachelor’s degree in Business, Accounting, or related field preferred
• 2-4 years of experience in collections, accounts receivable, or customer account management.
• Strong understanding of invoicing, payment terms, and AR processes.
• Excellent communication skills with a professional, customer focused approach.
• Proficiency with ERP systems and Microsoft Office (especially Excel, Outlook and Word).
• Strong organizational skills with the ability to manage a high volume of accounts.
• Ability to remain calm, assertive, and solutions oriented in challenging conversations.
• Ability to build strong working relationships with customers and other departments
• Passionate about working for a values driven company and fully committed to building great cultures and high performing teams
• This position requires commitment to embrace the company’s culture through the alignment of personal behaviors with the company’s core values.
• This position requires commitment to embrace the company’s culture through the alignment of personal behaviors with the company’s core values.
• Additional education or background requirements/ skills needed

Working Conditions:

• Office environment – some exposure to a manufacturing environment
• Flexible nature to manage competing and changing priorities
• Travel locally to all of the organization’s sites and locations

At Cabot Hosiery Mills, we have a list of shared company values – one of them is We Value Differences. Where you come from, how you identify, your age, and other descriptions are something that makes you, you, and we respect that. We’re an honest group of people and work hard, if you like that, we encourage you to apply.

This job description should not be interpreted to be a complete list of all the duties, qualifications and responsibilities performed by the jobholder. To maintain organizational flexibility, the organization has the discretion to add, drop or change at any time the duties, responsibilities and expectations of this position. This job description does not constitute an offer of employment, continuous employment or an employment contract. Reasonable accommodations will be considered to enable individuals with disabilities to perform the essential functions of this position.