Partner & Sales Operations Specialist at Darktrace in LA Metro Area

Summary: Darktrace is a global leader in AI for cybersecurity that protects organizations from unknown threats. The Partner & Sales Operations Specialist will support the operational needs of the Partner Ecosystem, focusing on onboarding, deal registration, and maintaining data accuracy while collaborating with various teams. Responsibilities: - Oversee the partner onboarding application process, including intake, routing, documentation tracking, and ensuring completeness - Support Deal Registration conversions, progression, and periodic audits - Manage key Marketplace workflows, including private offers, bulk uploads, and incentive processes - Maintain Salesforce data hygiene, including Account, Contact, Lead, and Opportunity records and recurring accuracy audits - Manage the Partner & Impartner support alias, triaging, routing, and resolving inquiries Required Qualifications: - 1–2+ years in partner operations, sales operations, or a related support role (SaaS experience preferred) - Prefer experience with CRM tools (Salesforce) and willingness to learn partner platforms (e.g., Impartner, Tackle) - Strong organizational skills, attention to detail, and ability to follow structured processes - Clear communicator with a service‑oriented approach to supporting partners and internal teams Required Skills: Partner operations, Sales operations, SaaS, CRM tools, Salesforce, Partner platforms, Impartner, Tackle, Service-oriented approach Benefits: 100% medical, dental and vision insurance, plus dependents, Paid parental leave, Pet insurance, Discount, Life insurance, Commuter benefits, 401(k), Employee Assistance Program