Cyber Infrastructure Engineer at Darktrace in Charlotte, NC

Summary: Darktrace is a global leader in AI for cybersecurity that keeps organizations ahead of the changing threat landscape every day. As a Cybersecurity Infrastructure Engineer, you will ensure Darktrace is deployed, integrated, and optimized to provide clients with AI-powered cybersecurity protection. Responsibilities: - Ensure Darktrace is deployed, integrated, and optimized to the highest standards - Assist customers with deploying Darktrace technology within network, cloud, OT, and email environments - Lead and become a trusted advisor to key customers in their security infrastructure design and planning - Complete deployment projects on or before expected Service Level Objectives (SLOs) - Integrate new systems into existing network architecture - Efficiently manage customer support tickets to assist with technical issues - Proactively engage with customers to help maintain a healthy deployment - Maintain and enhance communication between all go-to-market teams, including sales, customer success, and operations Required Qualifications: - A technical educational background or have experience working as a Network, Cloud, OT or SOC Engineer (or similar role) - Basic knowledge of computer networking protocols, LAN and WAN, cyber security principles, and the OSI reference model - Entry level understanding of network and cloud architecture design, configurations, principles, and best practices - Basic familiarity with OT network principles and practices based on the Purdue model - Foundational level knowledge and/or certifications with industry-standard vendors such as AWS, Microsoft, Cisco, or Palo Alto Networks Preferred Qualifications: - Experience in implementing Darktrace sensors and software modules into various environments (including cloud, email, and OT) - Experience with Darktrace deployment options, integrations, and response enablement and tuning (custom routes, firewall integrations, email) Required Skills: Network Engineering, Cloud Architecture, Cybersecurity Principles Important Skills: OT Network Principles, AWS Certification, Cisco Certification Nice-to-Have Skills: Collaboration Skills, Mentorship Benefits: 100% medical, dental and vision insurance, plus dependents, Paid parental leave, Pet insurance Discount, Life insurance, Commuter benefits, 401(k), Employee Assistance Program