Service Delivery Specialist in Business… at Danske Bank · Vilnius

Are you interested in financing for business customers and would like to handle different administrative tasks related to loans and credits?

Are you interested in financing for business customers and would like to handle different administrative tasks related to loans and credits?

Join our Business Financing area, which brings together 8 international teams across the Nordics and Lithuania. We are expanding and looking for skilled employees to become part of our 3 teams in Vilnius, contributing to a dynamic and international work environment.

We provide services to various business customer segments by establishing loans and credits, creating agreements, preparing collateral documents and guarantees, and administering financing products throughout their life cycle. Our teams not only handle back-office tasks but have interactions with customers and relationship managers.

Our focus is on both delivering great results and an enhanced customer experience and creating a great atmosphere based on values and openness within the teams. In this role, you will develop your coordination, problem-solving and creative customer orientation skill set.

Also, if you are eager to learn Danish, Norwegian, Swedish or Finnish language from scratch, we‘ve got you covered!

The workplace is located in Vilnius. Danske Bank supports workplace flexibility (we currently use a hybrid work model, where we work at least 3 days in the office).

You will:

• Handle various loan servicing requests received from Customer advisor
• Take responsibility for maintaining high-quality services for our customers
• Communicate daily with the team and our stakeholders
• Manage the workflow according to established deadlines
• Participate in process improvement initiatives and projects (LEAN, robotics, automation)

About you:

• At least 1year of experience working with operations or administrative tasks
• Knowledge of banking products, such as loans, credits, would be beneficial
• Motivated and detail-oriented, with a focus on delivering high-quality customer experiences
• A ’can-do’ attitude and the ability to work independently
• Willingness to learn new tasks in a changing international environment
• Strong focus on teamwork

We offer:

Monthly salary range from 1720 EUR to 2580 EUR gross (based on your competencies relevant for the job).

Additionally, each Danske Bank employee receives employee benefits package which includes:

• Growth opportunities: professional & supportive team, e-learnings, numerous development programs; (incl. professional certificates); 100+ professions for internal mobility opportunities.
• Health & Well-being: a diverse, inclusive, work & life balance work environment; additional health insurance; mental well-being practices; partial psychologist counselling compensation; silence and sleep zones at the office; game rooms.
• Hybrid working conditions: Work from home up to two days a week; home office budget (after the probation period); modern Danske Campus workplace developed with anthropologist for the best employee experience.
• Additional days of leave: for rest, health, volunteering, exams in higher education institutions, and other important activities. Moreover, for seniority with Danske Bank.
• Monetary compensation package: accidents & critical diseases insurance; financial support in case of unfortunate events, travel insurance; IIIrd Pillar Pension Fund contribution.

See all the benefits HERE.

Your job function (position) in the job contract will be Service Delivery.

If you have any questions about the position, please reach out to the hiring manager Mantas Adomelis at manad@danskebank.lt.

For applying, please use the link on the job ad.

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About the Company

Danske Bank is a Nordic bank with bridges to the world around us. For 150 years, we have supported people and businesses in releasing their potential. A career with us is an opportunity to join a community of 22,000 colleagues in a culture where we are committed to Teaming Up, Owning It and Being Open. Together, we are on a journey to transform Danske Bank into a better bank. For our customers, our employees and the societies around us.