Sales Operations & Planning Senior Manager at Danaher · Shanghai

Sales Operations & Planning Senior Manager
Location: Shanghai, China
Position Overview
We are seeking a results-driven and hands-on leader to drive Sales Operations and Planning excellence across two OpCos within the DX platform.
This role is accountable for end-to-end commercial execution backbone, including:
Sales order processing excellence
Demand and supply planning coordination
Distributor screening and compliance support
Sunshine platform master data maintenance
The position plays a critical role in ensuring customer commitment (OTD), operational discipline, and scalable processes, while enabling data-driven decision making and cross-functional alignment.
Key Responsibilities
1. Sales Order Process Excellence
Own and optimize the end-to-end sales order process (order creation → fulfillment → delivery readiness)
Ensure data accuracy, process compliance, and timely execution across OpCos
Establish and maintain standard SOPs and workflows
Identify bottlenecks and drive automation and continuous improvement initiatives
Act as key interface across Sales, Supply Chain, Finance, and Customer Service
2. Demand & Supply Planning Leadership
Lead demand and supply planning coordination, ensuring alignment between:
Sales targets
Order pipeline
Supply capability
Drive planning discipline and forecast accuracy improvement
Partner with Sales, Finance, and Supply Chain on S&OP alignment and execution cadence
Manage key planning metrics such as OTD, backlog, and inventory health (e.g., DIOH where relevant)
Provide clear trade-off recommendations under constraints (revenue vs supply vs customer commitment)
3. Distributor Screening & Compliance Support
Lead execution of distributor screening processes (e.g., CPTK or equivalent governance framework)
Ensure compliance with company policies and regulatory requirements
Maintain distributor master data and documentation readiness for audit
Partner with channel management teams to ensure proper qualification and ongoing governance
4. Cross-functional Execution & Control Tower
Act as end-to-end control tower leader across Sales Ops, Planning, and key interfaces
Drive weekly/monthly operational cadence (e.g., demand-supply review, backlog tracking, delivery risk mitigation)
Ensure clear RACI and decision governance across functions
Resolve cross-functional conflicts with structured problem-solving and fact-based decisions
5. Process Standardization & Continuous Improvement
Lead process standardization across OpCos, ensuring scalable and consistent practices
Champion DBS / Lean / Kaizen methodologies to improve efficiency, quality, and productivity
Identify and implement digital / system enhancements (e.g., automation, reporting tools)
Establish clear KPI framework and performance tracking
6. Team Leadership & Capability Building
Lead and develop a team of ~10 associates across Sales Ops and Planning
Define clear roles & responsibilities (RACI), KPIs, and performance expectations
Build strong capabilities in:
Operational execution
Planning and analytics
Stakeholder management
Drive a culture of:
Ownership & accountability
Continuous improvement
Customer-centric mindset
Qualifications
Education and Experience
Bachelor’s degree required; advanced degree preferred
Fluent in English written and spoken
8–12+ years (Senior Manager) or 10–15+ years (Director) in:
Sales Operations / Commercial Excellence
Supply Chain / Planning
Channel or distributor management
Proven experience in leading multi-functional teams (8–10+ people)
Strong track record in:
Sales order process management
Demand & supply planning
Cross-functional execution
Capabilities
Strong end-to-end ownership mindset (from order to delivery commitment)
Excellent stakeholder management and influencing skills in a matrix organization
Solid analytical and structured problem-solving capability
Ability to balance business priorities under constraints and make trade-offs
High learning agility and adaptability in a dynamic environment
Leadership Expectations
Drives clarity in decision-making and accountability (RACI mindset)
Leads through change and transformation (process, system, operating model)
Demonstrates hands-on leadership with attention to operational details
Strong communication skills—able to translate complexity into clear actions
Join our winning team today. Together, we’ll accelerate the real-life impact of tomorrow’s science and technology. We partner with customers across the globe to help them solve their most complex challenges, architecting solutions that bring the power of science to life.
For more information, visit www.danaher.com.