Customer Service Analyst at Danaher · Mexico…

Customer Service Analyst Location: Ciudad de Mexico, Mexico Bring more to life. Are you ready to accelerate your potential and make a real difference within life sciences, diagnostics and biotechnology? At Beckman Coulter Diagnostics, one of Danaher’s 15+ operating companies, our work saves lives—and we’re all united by a shared commitment to innovate for tangible impact. You’ll thrive in a culture of belonging where you and your unique viewpoint matter. And by harnessing Danaher’s system of continuous improvement, you help turn ideas into impact – innovating at the speed of life. As a global leader in clinical diagnostics, Beckman Coulter Diagnostics has challenged convention to elevate the diagnostic laboratory’s role in improving patient health for more than 90 years. Our diagnostic solutions are used in routine and complex clinical testing, and are used in hospitals, reference and research laboratories, and physician offices around the world. Every hour around the world, more than one million tests are run on Beckman Coulter Diagnostics systems, impacting 1.2 billion patients and more than three million clinicians per year. From uncovering the next clinical breakthrough, to rapid and reliable sample analysis, to more rigorous decision making—we are enabling clinicians to deliver the best possible care to their patients with improved efficiency, clinical confidence, adaptive collaboration, and accelerated intelligence. Learn about the Danaher Business System which makes everything possible. The Customer Service Analyst is responsible for providing operational support to customers, ensuring timely and efficient resolution of their inquiries or issues with high levels of customer satisfaction. This position reports to the Supply Chain Coordinator LATAM and is part of the Customer Service department located in Mexico Cityand will be an on-site role. In this role, you will have the opportunity to: Receive and process all customers’ orders. Demonstrate telephonic troubleshooting skills to ensure customer satisfaction. Coordinate the flow of information between the Customer Service Team, and the other departments of the company. Gain and apply foundational knowledge of compliance and commercial operations. Work with Oracle ERP Module. The essential requirements of the job include: Bachelor’s degree. 3+ years of experience on customer service. Fluent in Spanish and English MS Office skills (Outlook, Word, Excel) Proficiency in any ERP Travel, Motor Vehicle Record & Physical/Environment Requirements: Ability to travel 10% or less inside Mexico country. Ability to visit local customers (Mexico City). It would be a plus if you also possess previous experience in: Oracle ERP Advance Excel Beckman Coulter Diagnostics, a Danaher operating company, offers a broad array of comprehensive, competitive benefit programs that add value to our lives. Whether it’s a health care program or paid time off, our programs contribute to life beyond the job. Check out our benefits at Danaher Benefits Info Join our winning team today. Together, we’ll accelerate the real-life impact of tomorrow’s science and technology. We partner with customers across the globe to help them solve their most complex challenges, architecting solutions that bring the power of science to life. For more information, visit www.danaher.com.