Damen→
R-Drive Support at Damen in Hai Phong
Job Description
R-Drive Support
Location: Hai Phong
We offer you an Ocean of Possibilities. Join our family.
About us
The goal of Damen Song Cam is to develop, design and construct a portfolio of tugboats, and high-speed crafts in the most effective and efficient manner. Primarily based on standardized & smart-customized designs. Damen Song Cam is fulfilling current and developing market demands, with well-balanced levels of quality, service, price, and delivery time; thereby providing optimal solutions for our clients. Our vessels are produced at our yards in Thien Huong ward, Hai Phong city, Vietnam as well as in other countries such as Singapore, China, Turkey and The Netherlands.
The role
We are looking for a motivated and detail-oriented Application Support professional to join our R-Drive support team. In this role, you will act as a bridge between the SSC department and business units such as IT, QC and HSEQ, ensuring the effective use, configuration, and maintenance of the R-Drive system.
You will be responsible for first-line user support, user and access management, project setup, system data hygiene, ticket handling via ServiceNow, and general application administration. This position is ideal for candidates who combine a solid understanding of business processes with a strong affinity for IT applications.
Key accountabilities
Your tasks are the following:
- Manage user accounts and access rights within the R-Drive system, ensuring data security and user clarity;
- Configure and maintain project structures in R-Drive according to business needs;
- Ensure “system hygiene” by following up on form/project closures and maintaining data cleanliness;
- Provide first-line support: log, resolve or escalate incidents and service requests;
- Draft and update user manuals and training documentation;
- Help implement and manage a ticket handling flow via ServiceNow, including follow-up and reporting;
- Coordinate with users and suppliers to troubleshoot issues and deploy new or updated features;
- Conduct or coordinate testing of new releases, document results and ensure smooth handover to users;
- Support user onboarding and provide basic training on how to use the system effectively.
Qualifications & Requirements
To be successful in this role you bring:
- An education in HSEQ, QC, PM or business processes with an understanding/interest in IT Application support;
- 2+ years of experience in application support, IT business support, or similar roles;
- Strong command of English, both written and spoken, for internal and international communication;
- Good understanding of business processes, especially in project management, QC, and HSE environments;
- Demonstrated affinity with IT applications and system-based work;
- Strong problem-solving skills and analytical thinking;
- Organized, precise, and tidy working style;
- Ability to work independently with minimal supervision;
- Willingness to travel occasionally, mainly within Vietnam.
What we offer
Here at Damen, we realize supporting and managing many talented individuals is of great essence. We understand that the key to success is to find the right person for the right job. That’s why we continually invest in your development. Damen offers you:
- a dynamic international working environment focusing on technology and innovation;
- a competitive salary;
- holiday bonus, Tet bonus, quarter bonus;
- monthly fuel allowance;
- 24/7 insurance + health insurance for employee and spouse
- social insurance
- business trip allowance (if any);
- continuous focus on professional and personal development through training programs.
Other
Damen Song Cam does not approve of a commercial, contractor and/or agency acquisition or commercial use of this advertisement. Proposing candidates without invitation is not appreciated and will not be considered.
Recruiter:
Email:
vuong.tran.duc@damen.comPlease apply through the Apply Button. Due to GDPR reasons we cannot accept applications by email.