Engineering Support Specialist at Dallas Area… · Dallas

Pay Range:

$58,832.00 - $97,073.00

Supervisory Organization:

Mgr Warranty & Maint Svcs

Country:

United States of America

Address:

101 N Peak St

City:

DALLAS, TX 75226

FLSA:

Exempt

Professionals:

07 - Skilled Craft (EEO-4-United States of America), 7A - Skilled Craft Workers (EEO-SubCategory)

General Summary:

Provides engineering and technical support and technical assistance to inspection of revenue vehicles (Bus and Light Rail), Streetcars, Non-Revenue Vehicles (NRV) & equipment, parts, and components for the configuration management for the Operations Area of Dallas Area Rapid Transit (DART) Engineering Department.

Essential Duties and Responsibilities:

ESSENTIAL DUTIES AND RESPONSIBILITIES:

• Performs duties relating to complex maintenance projects managing the resources and activities of the tool calibration program, oil analysis, warranty administration, tire leasing contracts, and technical responsibility for DARTs contracts.
• Monitors equipment, parts, and components to ensure compliance to technical specifications, performance standards, and contract compliance. Monitors work orders to ensure work is complete and according to specifications. Recognizes trends to identify problems and recommends action to correct problems. Prepares statistical analysis, interprets results, and demonstrates technical writing skills.
• Promotes established safety, training, technical support, and quality assurance programs.
• Develops or assists with the development of Standard Operating Procedures, Standard Practice Bulletins, Standard Campaign Bulletins, Statement of Work, and other documentation for preventative maintenance and quality assurances.
• Prepares a variety of reports for management review such as statistical analysis, parts trend/usage activities, service call reports, fluid analysis reports, etc.
• Develops or assists with developing contract Scope of Work to purchase new or potential equipment and parts, participating in pre-bid openings, conferences, and meetings.
• Identifies items through analysis for warranty, fleet defects, and system defects for recovery and/or upgrade with coordination through other sections and divisions until a resolution is identified and implemented.
• Conducts technical reviews of certification packets for product acceptance from suppliers.
• Participates on teams to provide quality input for the development, manufacture, procurement, and acceptance of a variety of products.
• Develops, writes, and edits detailed procedures for inspection and/or configuration management processes.
• Develops and monitors quality metrics, levels, and trends in support of department and agency goals.
• Analyzes and makes recommendations regarding product discrepancies.
• Evaluates opportunities for system/equipment defect prevention and implements preventative corrective actions.
• Provides support to engineering during design, RFP evaluations, and qualification processes.
• Performs other related duties as assigned and/or as needed.

MINIMUM KNOWLEDGE, SKILLS, AND ABILITIES REQUIRED:
Note: An equivalent combination of related education and experience may be substituted for the below stated minimums excluding High School Diploma, GED, Licenses, or Certifications.

• Bachelors degree from an accredited college or university in Mechanical, Electrical, Aerospace, Transportation Engineering, or related field.
• Two (2) years of engineering experience or cooperative education internship in an engineering environment.
• Proficiency on a personal computer (PC) and knowledge of software applications, including proficiency in Microsoft Office applications of Word, Excel, PowerPoint, Teams and/or other related software applications and office equipment, etc.
• Must have a valid Texas Drivers License (DL), no DWI/DUI conviction within the last sixty (60) consecutive months, not more than one (1) DWI/DUI on driving record, and not more than two (2) convictions of moving violations within the last thirty-six (36) consecutive months on driving record to operate DART non-revenue vehicles.
• Ability to lift at least 30-50 pounds and climb ladders.
• Ability to work irregular hours and to be available to work on short notice. Also, must be able to travel to offsite locations, which may be out of the county or state for periods of time.
• Moderate analytical skills to find solutions to complex professional, technical, and administrative problems.
• Inspect equipment and tools such as small hand and electrical tools, pressurized equipment, gauges, etc., and fire and safety devices, and equipment to diagnose on-board electrical systems of the Authorities revenue fleet and facilities.
• Interpersonal skills to effectively communicate with all levels of employees, contractors, vendors, and others both inside and outside of DART.
• Ability to be dedicated to meet the expectations and requirements of internal and external customers. Gets first-hand customer information and uses it for improvements in products and services. Acts with customers in mind. Establishes and maintains effective relationships with customers and gains their trust and respect.
• Ability to make good decisions (without considering how much time it takes) based upon a mixture of analysis, wisdom, experience, and judgment). Most of his/her solutions and suggestions turn out to be correct and accurate when judged over time. Sought out by others for advice and solutions.
• Ability to pick up on technical things quickly. Can learn new skills and acquire knowledge. Is good at learning new industry, company, product, and/or technical knowledge. Does well in technical courses and seminars.
• Ability to write and speak clearly and succinctly in a variety of communication settings and styles. Can get messages across that have the desired effect.
• Ability to quickly find common ground and solve problems for the good of all. Can represent his/her own interests and yet be fair to other teams. Can solve problems with peers with a minimum of noise (use another word, DART is full of noise (maybe fuss). Is seen as a team player and is cooperative. Easily gains trust and support of peers. Encourages collaboration. Is candid with peers.
• Ability to use rigorous logic and methods to solve difficult problems with effective solutions. Can see hidden problems. Is excellent at honest analysis. Looks beyond the obvious and does not stop at the first answers.

WORKING CONDITIONS:
Works in an environment where there is exposure to dust, noise, or temperature. May be exposed to unpleasant working conditions to include dust, noise, temperature, weather, petroleum products, and chemicals, assuming incumbent is observing all policies and procedures, safety precautions and regulations, and using all protective clothing and devices provided.

Note: The above statements are intended to describe the general nature and level of work being performed by people assigned to this job. The statements are not intended to be an exhaustive list of all responsibilities, duties, and skills required of personnel so classified. All employees may perform other duties as assigned.

DART is proud to be an Equal Employment Opportunity Employer, supporting diversity in the workplace. M/F/D/V

Open until qualified applicants are identified.