DSC Players Club Coordinator at Dakota Nation… · Watertown

DSC PLAYERS CLUB COORDINATOR DUTIES/RESPONSIBILITIES: • Responsible for overseeing the daily operations of the Players Club and staff to ensure quality guest service at all times. • Responsible for the overall coordination of Players Club events and promotions to include daily, monthly and special events such as VIP. • Responsible for selection, training, and scheduling of Players Club staff, to ensure adequate staffing. Communicates Players Club goals and objectives to staff members and reviews performance accordingly. • Monitors and reviews Players Club policies and procedures on player point earning, and makes recommendations or changes as necessary reviews daily paperwork and shift reports for accuracy. • Will assist in performing the daily events and promotions operational functions along with preparing daily paper work, filing documents, product pick-up and delivery, and performing various other departmental duties. • Responsible for monitoring general labor and expenses to ensure adherence to department budget. • Assists the Director of Sales & Marketing in special projects, budget variance monitoring programs, and events as needed. • Coordinates hosting parties, and other various functions for a casino. • Ensures proper implementation of all promotions, events, and entertainment including set-up, event registration, gift distribution, and prize management. • Responsible for the setup of daily, weekly, monthly promotions on the kiosk. • Assists the Marketing Manager in creating and maintaining special events calendar to ensure continued revenue objective are met and promotions/events are prepared for in a timely manner. • Assists in the creation, preparation, and execution of all casino promotions and events with a high degree of quality support, to ensure the smooth running of daily promotional operations. • Works closely with the DSC to procure approved Gaming Submissions, Revisions to approved Gaming Submissions, Cancellations, etc. Ensure all events are conducted as stated in the official approved marketing gaming submissions. • Work closely with support departments that are involved with the execution of the events. (IT, Food & Beverage, Slot Department, Table Games Department, etc.). Assist and support property-wide special projects, promotions/events and/or initiatives. Works with the Purchasing Department on various tasks including but not limited to: Securing the most ideal decor and products for every promotion or event, Managing inventory levels on all promotional items for promotions/events and lead-times and deliveries of goods and services • Ensuring the execution of agreed-upon contracts with all outside vendors. • Assist with proofing of all advertising materials related to promotions and events. • Maintains cost and resources for promotions and events. Maintain timely procedures for the tracking and execution of all pertinent invoices and bills with regard to special events and off property events. • Timely responds and resolves guest inquiries and disputes/issues ensuring guest satisfaction. • Comply with all applicable Tribal regulations, internal controls and policies and procedures. Documents and reports all exceptions/variations/deviations immediately to the Marketing Manager. • Performs other duties and responsibilities as necessary to fulfill the requirements of this position. POSITION REQUIREMENTS: • High school diploma or G.E.D. equivalent. • College graduate or equivalent experience in marketing, business or related field. • Knowledge of computer applications such as Microsoft Office, Oasis Superplaymate, Atrient Kiosks, etc. • Excellent guest services and communication skills. • Ability to work well with a diverse group of people. • Excellent organizational skills. • Must be able to obtain a Key Gaming License upon hire.  SUPERVISORY RESPONSIBLE • Responsible for supervising promotions and/or events in the absence of the manager or Director. • Carries out all supervisory responsibilities in accordance with the organizations policies and applicable laws. Responsibilities also include interviewing, hiring, training, planning, assigning work and performance reviews for Special Events Coordinators. OTHER: Must obtain key-gaming license upon hire. Ability to handle diverse situations and/or people. Strong written and verbal communication skills. Excellent guest service skills. Flexible availability. Excellent computer literacy. PHYSICAL REQUIREMENTS: Heavy lifting, Sitting, standing or walking for extended periods of time. Potential hazards may include but not limited to: slipping and tripping.