Head of Special Trucks at Daimler… · Milton…

Head of Special Trucks

Location: Milton Keynes, Buckinghamshire, United Kingdom

About Daimler Truck UK

At Daimler Truck UK Ltd, we are responsible for the sales and marketing of Daimler Truck products across the UK, including Mercedes-Benz Trucks.

Mercedes-Benz Trucks are renowned for their quality, reliability and innovation, supporting a wide range of industries including logistics, construction and long-haul transport. Designed with efficiency, safety and driver comfort in mind, our vehicles help customers keep their businesses moving.

Across our product ranges, we are committed to sustainable transport solutions, with a focus on fuel efficiency, reduced emissions and high safety standards.

We have an exciting opportunity for a Head of Special Trucks. Reporting to the Sales & Marketing Director, you will be responsible for driving the growth of new Mercedes-Benz Truck sales across the UK, with a particular focus on the Special Trucks portfolio, including Econic, Unimog and Zetros. The role has overall responsibility for marketing, product management, sales and aftersales operations across both direct and dealer sales channels. You will also lead the growth ambitions of Daimler Truck Defence and support the development and delivery of its associated activities.

Key responsibilities

• Develop, monitor and deliver a strategy that achieves the growth and profitability aspirations of Daimler Truck via the wholesaling and direct supply retailing of Mercedes-Benz Trucks through all relevant special trucks’ sales channels.
• Achieving and reporting on the business plan for Production, Wholesale and Registration performance of Daimler Truck and its dealers by ensuring the Special Trucks Customer Order Intake meets its necessary objectives whilst not compromising on the wider objectives of the business.
• Coordinate and progress a clear dealer by dealer strategic sales and Customer Service and Parts action plan to include the sale of all of Daimler Trucks Special Trucks product portfolio including Defence, Daimler Truck Financial Services and Digital Solutions.
• Development and implementation of a UK marketing, sales and customer service and parts strategy for Econic, Unimog and Zetros.
• Direct steering and development of the UK Unimog Dealer Network to regain and enhance the Unimog brand.
• Implement action plans for poor performing dealers, escalating any risk to the Brands objectives to the Executive Board and Daimler Truck AG key stakeholders.
• Conduct segment specific market analysis and operational planning (including all financial KPIs) to include the defence sector and all Daimler Truck AG drive train technology as we transition to ZEV.
• Ownership of the complete sales cycle from point of promotion/ordering/factory processing/delivery to promise/customer experience/second and third life. Additionally, to enhance the customer relationship management of current and prospective customers using all Daimler Truck systems available.

• Coordinate a clear industry, dealer or brand events participation plan to ensure the brand has adequate and professional representation including the key team members. Maximise the efficient use of associated MBS Marketing budgets.

• Vehicle Product Management including all technical and specification issues and alignment with Trucks Europe / Special Vehicles.
• To deliver a ‘customer first’ mind-set always, through in-service account management and solution provision for all special truck’s customers utilising the dealer network and our own resource where necessary.

• Demonstrate Daimler Truck’s great leadership behaviours driving a culture and leadership where colleagues feel inspired and engaged to create a high performing team.

About you

The successful candidate will have extensive commercial vehicle industry experience, strong market awareness and a proven track record in business-to-business sales. They will be an effective leader with excellent people management, communication and negotiation skills, capable of building strong relationships, influencing stakeholders and driving high performance across dealer and customer networks.

With strong commercial acumen, analytical capability and sound judgement, they will be able to interpret performance data, identify opportunities and make informed business decisions. A solid understanding of truck operations, service and maintenance requirements, including specialist and non-standard heavy-duty truck applications, together with retail dealership operations, business financing and competition law is essential.

The ideal candidate will be self-motivated, customer-focused and able to develop practical solutions to operational challenges while delivering results in a dynamic environment. They will demonstrate an unwavering commitment to customer satisfaction and service excellence. A CE driving licence would be advantageous but is not essential.

What we can offer you

Alongside the opportunity to work for a business that is passionate about what we do, we offer a competitive salary, company car, and discretionary bonus structure. You’ll also benefit from membership of our pension scheme and a comprehensive benefits package, including family private medical insurance, individual health screening, 25 days’ annual leave plus public holidays, and a range of voluntary benefits to suit your lifestyle.

We’re committed to supporting your wellbeing, with access to colleague wellbeing resources including our Employee Assistance Programme and Mental Health First Aiders. We’re invested in your growth too, providing the training and knowledge you need to reach your potential.

What’s next?

This is a full-time hybrid role, with a minimum guideline of two days per week at our Milton Keynes head office. For a role at this level, we would expect a strong level of visibility and presence across the business, which may require more frequent office attendance depending on business and role requirements.

Once you click apply, we’ll take you through to the Daimler Truck careers portal. From there, you’ll need to complete a short application form and attach your current CV. Simple.

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