Payment Solutions Rollout & Project… at Daimler Truck · Charlotte

Payment Solutions Rollout & Project Manager Location: Charlotte, NC US Inside the Role We are seeking a highly organized and results-driven Rollout Manager for the NAFTA Region to lead the successful deployment and implementation of our payment solutions to clients and markets. This role is pivotal for managing the end-to-end rollout process, ensuring smooth transitions from development to live environments, and aligning all internal and external stakeholders for successful product launches. The Rollout Manager will play a key role in coordinating cross-functional teams, managing timelines, and resolving any issues that arise during the implementation phase. In addition to managing rollout implementation, this role includes regular engagement with different stakeholder groups to align on rollout progress, identify new feature- or use-case demands, and act as a trusted consultant on payment solutions. Your expertise will support both ongoing initiatives and future strategic planning. Posting Information We provide a scheduled posting end date to assist our candidates with their application planning. While this date reflects our latest plans, it is subject to change, and postings may be extended or removed earlier than expected. We Take Care of Our Team Pay offered dependent on knowledge, skills, and experience Benefits include annual bonus program; 401k company contribution with company match up to 6% as well as non-elective company contribution of 3 - 7% depending on age; starting at 4 weeks paid vacation; 15 calendar holidays; 8 weeks paid parental leave; employee assistance program; comprehensive healthcare plans and wellness programs; onsite fitness (at some locations); tuition assistance and volunteer paid time off; short-term and long-term disability plans. What You Drive at DTFS Rollout Execution & Coordination Rollout Planning: Create and manage comprehensive rollout plans with clearly defined milestones, timelines, deliverables, and resource needs. Deployment Oversight: Lead the preparation and execution of deployments, ensuring technical, operational, and support readiness for successful go-live. Risk Management: Proactively identify, assess, and mitigate risks and roadblocks throughout the rollout lifecycle. Stakeholder Engagement Cross-Functional Collaboration: Work closely with internal teams (product, engineering, support, sales, marketing) and external partners (clients, vendors) to ensure alignment on budget, deliverables, and timelines. Act as the liaison to different stakeholder groups, providing regular updates, capturing emerging business needs, and aligning on rollout priorities and new use cases. Serve as a subject-matter expert for payment solutions, advising internal stakeholders on optimal implementation strategies and product capabilities. Operational Enablement Training & Support: Coordinate with training teams to ensure clients and internal staff are well-prepared. Provide hands-on support during and after go-live to address immediate needs. Documentation & Communication: Maintain accurate and up-to-date rollout documentation. Deliver timely status updates to leadership and stakeholders. Quality Assurance: Partner with QA teams to conduct pre-launch validation, testing, and debugging, ensuring high-quality, secure, and compliant deployments. Post-Launch & Continuous Improvement Customer Feedback & Issue Resolution: Act as the central point of contact during the rollout phase, managing client feedback and resolving issues quickly to ensure satisfaction. Post-Rollout Monitoring: Evaluate deployment outcomes, gather feedback, and identify opportunities for improvement. Process Optimization: Leverage insights and lessons learned to enhance rollout methodologies for future projects. Knowledge You Should Bring BS/BA and 2+ years of experience leading complex product rollouts or implementations (end-to-end), preferably in payments/FinTech and/or the automotive/commercial vehicle industry. Project Management Skills: Strong project management experience with a proven track record of managing cross-functional teams, timelines, and resources. Certification in project management methodologies (e.g., PMP, Agile, or Scrum) is a plus. Technical Understanding: Familiarity with payment solutions, payment gateways, processing systems, and the associated technical infrastructure. While not a developer role, a solid understanding of the technical aspects of payment solutions is critical. Problem-Solving & Adaptability: Strong ability to handle unforeseen challenges and adapt to changing circumstances. Able to manage multiple moving parts and make quick decisions in high-pressure situations. Communication Skills: Excellent communication and interpersonal skills. Ability to clearly convey complex information to technical and non-technical stakeholders alike. Strong writing skills for reporting and documentation. Customer-Centric: Strong customer focus with an ability to manage client relationships effectively, understand their needs, and ensure that solutions are delivered smoothly. Attention to Detail: Exceptional organizational skills and attention to detail, ensuring that nothing is overlooked in the rollout process. Team Collaboration: Ability to work effectively in cross-functional teams, coordinating between product, engineering, marketing, sales, and support to achieve successful rollouts. Exceptional Candidates May Have 2+ years of experience in the automotive or commercial vehicle (truck) industry Experience in the payments industry, particularly with payment gateway integrations or digital wallet systems. Familiarity with payment security standards and regulations (e.g., PCI-DSS). Knowledge of Agile or Scrum methodologies to manage rollout processes efficiently. Prior experience working with global clients or across different geographical markets. Ability to manage multiple concurrent rollouts and prioritize effectively. #LI-DTFSUSA  #LI-Hybrid Where We Work This position is open to applicants who can work in (or relocate to) the following location(s)- Charlotte, NC US. Relocation assistance is not available for this position. Schedule Type: Hybrid (4 days per week in-office / 1 day remote). This schedule builds our #OneTeamBestTeam culture, provides an unparalleled customer experience, and creates innovative solutions through in-person collaboration. Daimler Truck Financial is the captive financial services provider for the Daimler Trucks North America family of commercial vehicle products, including Freightliner Trucks, Western Star, SelecTrucks, Sprinter Vans, Thomas Built Buses and Fuso. We have specialized in financing commercial vehicles for more than 40 years. This proven experience gives us critical insights into helping businesses overcome challenges unique to the trucking industry. Additionally, we offer a range of financing solutions that can be customized to meet each individual business's needs, from owner-operators to large fleet managers and nearly every venture in-between. To achieve our goal of being the first-choice provider of vehicle financial products and services that support our brands, dealers and customers, we are looking for talented, diverse and inspired people with the skills, experience and innovative spirit to provide a first-class experience at every turn. We are committed to providing a great workplace environment that fosters a culture of openness, support and camaraderie. Our employee programs and benefits are reflective of our values and are designed to promote growth, balance and wellness in many aspects of your career and life. Additional Information Applicants must be legally authorized to work permanently in the country of posting Final candidate must successfully complete a criminal background check Contractors, professional services, or other contingent workers should confirm with their local agency if they are eligible to apply for FTE positions EEO - Disabled/Veterans Daimler Truck Financial Services is committed to workforce inclusion and providing an environment where equal employment opportunities are available to all applicants and employees without regard to race, color, sex (including pregnancy), religion, national origin, age, marital status, family relationship, disability, sexual orientation, gender identity and expression (including transgender and transitioning status), genetic information, or veteran status. For an accommodation or special assistance with applying for a posted position, please contact our Human Resources department at 503-745-8982 or toll free 800-206-3369. For TTY/TDD enabled call 503-745-2137 or toll free 866-355-6935