Manager - Tanfeeth at D360 bank in Riyadh, Riyadh, Saudi Arabia

The role is responsible for completion, monitoring, and management of all activities related to the Tanfeeth program. He/she will play a vital role in supporting the program’s goals, ensuring timely delivery, and maintaining the quality of all Tanfeeth-related processes. The role includes responsibilities of managing closure of cases, communicating with SAMA and monitoring technical issues.

The role is responsible for completion, monitoring, and management of all activities related to the Tanfeeth program. He/she will play a vital role in supporting the program’s goals, ensuring timely delivery, and maintaining the quality of all Tanfeeth-related processes. The role includes responsibilities of managing closure of cases, communicating with SAMA and monitoring technical issues.

Responsibilities

• Manage Tanfeeth program activities, ensuring that all tasks and alerts are managed in accordance with program guidelines.
• Complete all Tanfeeth alerts within the required turnaround times set by SAMA, ensure timely resolution of any issues.
• Communicate with SAMA for actions required in term of cases relate to Tanfeeth instructions.
• Communicate with SAMA Technical team in case of technical issues related to Tanfeeth system or WatheegEdge.
• Communicate and collaborate with other departments to ensure that any requirements or dependencies related to Tanfeeth alerts are addressed promptly.
• Work cross-functionally to ensure smooth processing of Tanfeeth-related activities and alerts across different teams.
• Maintain accurate records of Tanfeeth-related activities, including alerts, escalations, and resolutions.
• Handle requests and monitor activities in the Tanfeeth Portal and SAMA Net Portal, ensuring that all requests are processed in a timely and accurate manner.
• Manage requests in the Watheqedge System and follow up with impacted areas to ensure prompt resolution and status updates.
• Communicate with SAMA to discuss issues related to SAMA Net cases, and manage to close as per rules and regulations.
• Provide support for compliance-related requests, ensuring that they are addressed in a timely and compliant manner.
• Support the bank by limiting the risk of exposure to failure in executing Tanfeeth and SAMA Net instructions, and then falling in irregularly and reputation risks.
• Escalate to Head of Tanfeeth any probability of not meeting SAMA requirements or not responding to SAMA cases.
• Manage Tanfeeth and SAMA Net Dashboards 24/7 and escalate in case of abnormal traffic of cases.
• Provide on-job training and awareness to newly joined Tanfeeth staff and monitor their performance as required.
• Perform any other duties assigned to by line manager related to the nature of the work
• Enforce, incorporate, and comply with all necessary controls and related information security policies, procedures, practices, training, reporting, personal due diligence and vigilance, within departmental/unit activities and operations.

Qualifications

Preferred Qualifications

A tertiary-level qualification from an internationally recognized institution

Years & Nature of Experience

• Recommended to be a 3 to 5 years of experience in the same or a similar domain.
• Intellectually curious, organized, detail-oriented
• Ability to handle sensitive information with discretion and integrity
• An experienced professional who is able to deliver on difficult technical tasks
• Has project implementation experience
• Is self-sufficient at work and could be given small project responsibility
• Has provided technical supervision to junior staff in the past

Technical Competencies

• Data Collection and Analysis
• Ethical Culture
• Regulatory Compliance

Behavioral Competencies

• Collaboration
• Communication
• Digital fluency
• Teamwork
• Attention to Details