Enterprise Application Administrator at D2L · Kitchener

D2L is a cloud company that is modernizing education and building the Future of Work. The old models of teaching and learning are in the midst of the largest transformation in history, and D2L is at the heart of that fundamental shift. New models of teaching and learning enable a personalized, student-centric experience – and deliver improved retention, engagement, satisfaction, and results for learners of all ages – in schools, campuses, and companies. D2L is disrupting the way the world learns, by providing the next generation learning environment and solutions to engage and inspire learners. And most importantly, by giving customers a platform that is easy, flexible, and smart. No other company provides a solution as robust and innovative as D2L. D2L has had a singular mission for 25 years and is dedicated to that same mission in the years ahead: to transform the way the world learns – and by doing so, we will help improve human potential globally. Every application we receive is personally reviewed by a member of our Talent Acquisition team - yes, a real person looks at your resume! While we use AI tools internally to streamline tasks like meeting notes, summaries, and administrative work, these tools never rank resumes, make hiring decisions, or influence candidate evaluations. We are looking for a motivated and detail-oriented Enterprise Application Administrator to join our dynamic Enterprise Applications team. This role is perfect for someone who is passionate about supporting and optimizing business applications, ensuring seamless integration across various platforms, and working in a fast-paced environment. As an Enterprise Application Administrator, you will play a crucial role in managing and maintaining systems such as NetSuite, Jira, Confluence, Slack and other key platforms used across the organization. You will collaborate closely with internal stakeholders, IT teams, and external partners to deliver high-quality solutions that support our business needs. This role offers a great opportunity to grow and develop your skills in application management and integration, working with a variety of cloud-based tools and technologies. How will I make an impact? System Administration: Administer and maintain enterprise applications such as NetSuite, Jira, Confluence, Slack and others, ensuring optimal performance, security, and user accessibility. User Support: Provide day-to-day support and troubleshooting for application-related issues, responding to incident tickets and service requests from internal users. Integration Support: Serve as subject matter experts for managed platforms within integration workflows, collaborating with integration teams to troubleshoot, escalate, and resolve data flow issues. Process Documentation: Develop and maintain system documentation, process workflows, and user guides for applications, ensuring clear and accurate information is available for end users and stakeholders. Data Management: Perform data imports, exports, and data maintenance tasks, ensuring accuracy and data integrity across systems. User Access Control: Manage user accounts, roles, and permissions, ensuring proper access control within all systems. Testing and Upgrades: Support testing, upgrades, and deployments of application enhancements, working closely with other admins, developers, and external vendors. Collaborate with Stakeholders: Work with Service Managers, Devs, and other teams to understand business needs, propose solutions, and deliver application improvements that align with organizational goals. Incident Management: Assist with troubleshooting and resolving system errors, providing timely updates, and following up with relevant parties to resolve incidents effectively. Enterprise Systems Thinking: Approaches problem-solving with an architectural mindset, considering upstream/downstream impacts, integration dependencies, and long-term scalability rather than addressing issues in isolation. What you’ll bring to the role: Qualifications Educational Background: Bachelor’s degree in Information Technology, Computer Science, Business Systems, or a related field (or equivalent experience). Experience: 3-5 years of experience in an enterprise application support or administrator role, working with business systems like NetSuite, Jira Confluence, Slack or similar platforms. Technical Skills: Familiarity with cloud-based applications and system administration. Basic knowledge of scripting or automation tools (e.g., PowerShell, JavaScript). Experience with integration tools like Azure Functions, or Data Factory Problem Solving: Strong troubleshooting and problem-solving skills, with the ability to work efficiently under pressure. Communication: Excellent verbal and written communication skills, with the ability to interact effectively with stakeholders at all levels. Team Player: Ability to work collaboratively in a team environment, manage multiple tasks, and prioritize effectively. Adaptability: Willingness to learn new technologies and adapt to a fast-changing environment. Preferred Qualifications: Experience administering multiple enterprise applications simultaneously. Basic understanding of data flows, data integrations, and troubleshooting integration issues. Experience working in an Agile environment or familiarity with ticketing systems like Jira. Knowledge of IT best practices related to security, data management, and system performance. The expected base salary range for a new hire in this role is listed below. The annualized base salary offered is determined by each candidate’s relevant knowledge, skills, education, training and experience. It is aligned to ensure both internal and external competitiveness using market data for the geographic location and industry. As part of the total compensation at D2L the role may be eligible for additional benefits including a Wellness Subsidy, Equity Grants, Variable Incentive, and more. Base Salary Range $72,500—$85,500 CAD Don’t meet every single requirement? We strongly encourage you to still apply! At D2L, we are committed to creating a diverse and inclusive environment. We encourage your application even if you don't believe you meet every single qualification outlined, because we love to help our people grow and develop! Why we're awesome: At D2L, we are dedicated to providing you with the tools to do the best work of your life. While some of our perks and benefits may vary depending on location or employment type, we are proud to provide employees with the following through #LifeAtD2L: Impactful work transforming the way the world learns Flexible work arrangements Learning and Growth opportunities Tuition reimbursement of up to $4,000 CAD for continuing education through our SkillsWave Program 2 Paid Days off for SkillsWave-related activities like exams or final assignments Employee wellbeing (Access to mental health services, EFAP program, financial planning and more) Retirement planning 2 Paid Volunteer Days Competitive Benefits Package Home Internet Reimbursements Employee Referral Program Wellness Reimbursement Employee Recognition Social Events Dog Friendly Offices Spaces at our HQ in Kitchener, Winnipeg, Vancouver and Melbourne offices.