Associate Solution Engineer at Cyncly in Grand Rapids, MI

Job Title:  Associate Solution Engineer

Location: Remote 

Contract: Full-Time Permanent 

About Us 

Cyncly is a global technology powerhouse with 2,500+ employees and 70,000+ customers across 100+ countries. Cyncly transforms the way customizable products and spaces are imagined, designed, sold, managed and made. Our end-to-end software solutions connect professional designers, retailers and manufacturers to the world's largest repository of product content. Today, our business spans across the Kitchen & Bath, Furniture, Window, Glass & Door, and Flooring industries with operations in North & South America, Europe, Asia Pacific and Africa.

Cyncly brings over 30 years of experience to deliver more value for our customers through an expanded portfolio of end-to-end solutions. Our global presence allows us to provide world-class support and sales with a local touch, providing the best possible customer experience.

Cyncly is now embarking on an exciting journey as we continue to expand through strong organic growth and complementary acquisitions, backed by leading growth private equity firms specialized in technology.

About the role 

As an Associate Solutions Engineer at Cyncly, you will play a pivotal role in driving the success of the go to market strategy by collaborating closely with our Sales, Product, and Professional Services teams to understand client requirements, showcase the capabilities of our products, and ensure successful implementations. This role combines technical expertise with strong communication skills to deliver a seamless experience for our clients.

Associate Solutions Engineers work in concert with the Sales team and prospect to understand customer outcomes and bring those to life through the sales process by participating in the Discovery process, demonstration of the technology and additional solutioning and/or support that is required thereafter.

Main Responsibilities: 

• Engage with sales and prospect in initial Discovery conversations to understand the prospect’s business needs and technical requirements.
• Collaborate with the sales team to provide technical guidance during the pre-sales process including, but not limited to, recommendations on software, add on opportunities and positioning of the solution.
• Develop tailored adoption plans for potential customers aligned with Product roadmaps, Professional Services and Customer Success teams.
• Deliver engaging and informative demonstrations to stakeholders and senior leadership in the target audience.
• Become a trusted advisor to prospect’s decision makers throughout the engagement. 
• Articulate the value proposition of our SaaS solutions, addressing technical queries and concerns.
• Strategically position how customers will evaluate success criteria and obtain ROI through the use of the Cyncly software.
• Articulate the value proposition of our SaaS solutions, addressing technical queries and concerns.
• Collaborate closely with Sales team members in pipeline management for prospects.
• Help ensure vertical sales budget is met quarter-on-quarter.
• Work closely with Sales to craft compelling proposal responses to RFP/RFI.
• Create and maintain pre-sales documentation, demos and environments for different use cases. 
• Engage and collaborate with cross functional teams to provide product feedback and roadmap opportunities upon request.
• As needed, provide support and guidance during onboarding to ensure customers derive value from Cyncly products and solutions.
• Collaborate with Professional Services and Customer Success teams to design and execute customized adoption plans based on customer needs.

Preferred Qualifications

• 1-2 years of experience in a role such as entry level Professional Services Consultant, Customer Success, Sales Associate, or Customer Support role.
• Prior experience in the support of SaaS software solutions for customers of varying sizes and industries.
• Kitchen, bathroom and/or furniture retail knowledge is highly advantageous.

Essential Qualifications 

• Service-oriented mindset with the ability to meet tight deadlines and to perform both individually and as part of a dynamic, global team.
• Influential communicator with excellent interpersonal skills that can seamlessly transition between many different stakeholders, leaders and cross functional business partners.
• Proactive problem solver who is motivated to find a path to success for every customer, every time by anticipating and overcoming prospect and customer objections.
• Strong attention to detail and the capacity to absorb technical information and communicate it to varied audiences.
• Ability to travel for onsite consulting engagements as needed.
• Partners with manager and senior team members to identify solutions for complex customer needs.
• Seeks approval and guidance from leadership as needed in development of solutions and customer presentations.

Working for us 

At Cyncly, we call our team OneCyncly, a reflection of how we work together as one, united by our purpose: powering businesses that bring spaces to life. Our strength comes from our diversity of experiences, perspectives, and skills - and we thrive when we work together with openness, trust, and respect. 

Here, you’ll join a group of colleagues who take ownership, solve problems, and focus on making an impact. We embrace curiosity, welcome new ideas, and see mistakes as opportunities to learn. You’ll have the freedom to work flexibly and autonomously, supported by teammates and leaders who are committed to your growth. 

We celebrate the different ways people contribute and encourage everyone - from every background - to bring their authentic self to work. Because when we collaborate, challenge each other, and share what we know, we build something better together. 

If you want to work in a place where your ideas matter, your growth is valued, and your work shapes the spaces people live, work, and play in - come join us. 

In accordance with applicable pay transparency laws, we are committed to providing clear and equitable compensation information. For this remote position, the expected salary range is $45,000-$49,000 USD, depending on location, experience, and qualifications. This role may also be eligible for additional compensation such as bonuses, commissions, or equity, as well as a comprehensive benefits package. Candidates applying from jurisdictions with specific pay disclosure requirements (e.g., California, Colorado, New York, Washington, Illinois, British Columbia) will receive location-specific compensation details in compliance with local laws.

Equal Opportunity Employer Statement: 

Cyncly is committed to equal opportunity and does not discriminate based on race, color, creed, religion, gender, age, sexual orientation, national origin, disability, veteran status, or any other characteristic protected by law.