Back Office Executive (Mandarin Speaker) at CXM · Kuala…

Responsibilities:

• Evaluating business processes, anticipating requirements, uncovering areas for improvement, and developing and implementing solutions.

• Coordinate with risk dept on leverage changing request, or any escalated trading issues

-Communicate with TL and sales on regular basis to perform specific IB request or re-organizing network structure

-Liaising with technology provider on any complex situation dispute

• Cross checking with PSP on funding issues

• Managing internal ticketing on any feedback or issues arise within the dept

-Performing financial checks on any transaction or transfer within the system

• Collecting appropriate information of any complaint on technical perspective

l-Performing KYC validation and responsible for opening, amending, reviewing and exiting clients according to established policies and procedures.

• Contributing continuous improvement to enhance the operational efficiency and effectiveness of fraud operation processes.

Requirements:

-A bachelor’s degree in business or related field.-A minimum of 5 years of experience in business analysis or a related field in Brokerage Backoffice.

-Exceptional analytical and conceptual thinking skills.

-Advanced technical skills.

-Great attention to minute details, meticulously excellent to numbers and procedures.

-Fundamentally analytical and conceptual thinking skills.

-Experience creating detailed reports and giving presentations.

-Competency in Microsoft applications including Word, Excel, and Outlook.

-A track record of following through on commitments.

-Excellent planning, organizational, and time management skills.

-Experience in a stock-broking business, in either IT or back office operations would be a significant advantage