Technical Support Representative at CVS Health in Remote

Summary: CVS Health is dedicated to building a more connected and compassionate health experience. The Technical Support Representative will provide timely technical responses to inquiries from CVS store employees and assist in troubleshooting hardware and software issues, ensuring outstanding customer service and problem resolution. Responsibilities: - Document problems, complete problem tickets, and request information in the support tools - Maintain knowledge with accurate up-to-date information relating to current policies, procedures, and troubleshooting techniques - Effectively manage call workload - Provide outstanding customer support by analyzing, diagnosing, and resolving problems and requests within service level agreements - Collaborate well in a team environment - The full-time employee will work 5 days a week and must be able to work one weekend shift a week Required Qualifications: - 6 months of technical and/or call center experience - High School Diploma or GED required or 2 years equivalent experience Preferred Qualifications: - Experience in a help desk/call center environment providing technical support in a retail environment - Experience using computer hardware and software applications Required Skills: Technical Support, Help Desk, Call Center Experience, Computer Hardware, Software Applications, Problem Diagnosis, Problem Resolution, Case Tracking Systems, Customer Service Benefits: Medical, dental, and vision coverage, Paid time off, Retirement savings options, Wellness programs, Other resources, based on eligibility